Secretary Johnson suspends license of Clare auto dealer
APRIL 3, 2017
Secretary of State Ruth Johnson announced today that she has suspended the license of Clare used-vehicle dealer Northern Motors, LLC, 135 N. McEwan St., after the dealer allegedly did not provide warranty protection that was purchased by customers.
As a result of an investigation, department staff discovered that the dealership failed to forward funds provided by consumers for the purchase of extended service warranties. The dealership then failed to take the necessary steps to activate the warranties, leaving the customers without warranty protection in the event of a mechanical breakdown.
“We take our responsibility to safeguard consumers from unscrupulous auto dealers seriously,” Johnson said. “The vast majority of auto dealers are reputable business people who follow the rules, but if we determine a dealer is operating outside the law, we will take swift action.”
As part of her focus on strengthening her office’s consumer protection efforts, Johnson created the Office of Investigative Services, which investigates and inspects automotive-related businesses and consumer complaints against them.
A hearing will be scheduled at which the dealer will have the opportunity to contest the suspension. Additional administrative actions are also possible.
Consumers who have a complaint against Northern Motors are encouraged to call the Office of Investigative Services automotive complaint line at 517-335-1410.
For media questions, please call Fred Woodhams at 517-373-2520.
Customers may call the Department of State Information Center to
speak to a customer-service representative at 888-SOS-MICH (767-6424).