Secretary of State
JULY 7, 2021
Extra office hours and remote license and ID renewals
will serve hundreds of thousands of Michiganders
Secretary of State Jocelyn Benson today announced advances to the department's service-driven operating model, and applauded the bipartisan support for legislation that affirms the model.
"Right now anyone can access in-person services at our 130 branch offices by walking up, calling ahead or going online to schedule a visit, and no matter what they choose every Michigander is now provided accurate information on when they will be served and the certainty that their office visit will take on average just 20 minutes," Benson said. "This operating model moves the department forward, and I want to thank members of the Michigan House of Representatives who worked with us to craft bipartisan legislation in support of it and our post-pandemic plan to continue providing convenient and efficient in-person services for all Michiganders."
Michiganders can schedule office visits online at Michigan.gov/SOS, by calling 888-SOS-MICH, or by stopping by an office to speak with staff. When residents arrive at offices unannounced staff serve them immediately if there is availability, tell them when the next opening is and invite them to wait inside or come back, or assist them to schedule a return visit at a convenient time for them, often the next day.
Benson also announced two advances to the model:
"The extra office hours will provide in-person service to 120,000 additional Michiganders, and the technology upgrade will enable hundreds of thousands of residents to renew their licenses and IDs from the comfort of their own home," Benson said. "We have a strong plan in place to provide an abundance of in-person office availability in coming months, to work through the transaction backlog created by the pandemic, and to improve upon our service-driven operating model that provides the convenient, efficient and equitable service that Michiganders have sought and deserved for decades."
# # #
For media questions, contact
Tracy Wimmer at 517-281-1876.
We welcome questions and comments at the Contact the Secretary of State page.
Customers may call the Department of State Information Center to
speak to a customer-service representative at 888-SOS-MICH (767-6424).