Secretary of State
FEBRUARY 25, 2014
Don't want to wait in person? MI-TIME Line allows customers
to check in online, or by phone, to hold their place in line
DETROIT -- Customers of the Detroit New Center SUPER!Center now can schedule appointments and get in line from a home computer, with a phone call or via text message, Secretary of State Ruth Johnson announced today.
The office at 3046 W. Grand Blvd. is the third in the state to offer the innovative customer-service technology. In the project, 10 of the busiest Secretary of State offices will feature the MI-TIME Line to reduce lines and give customers greater convenience.
MI-TIME Line will call or send a text message when the customer is about to be called to the counter, allowing them to avoid waiting in the office lobby. Customers who don't have a mobile phone can stop by the office, check in at a special kiosk and head out of the office to run errands while they wait.
"As customers, your time is important and MI-TIME Line will revolutionize your visit to the Secretary of State's Office," Johnson said. "Get in line online and arrive at the office just before you are about to be called. In the meantime, you can go shopping, run errands or whatever you want to do. We'll let you know when your turn is coming up."
To get in line at the Detroit New Center office from anywhere, customers may call 313-879-0433 or text "detroitnewcentersos" to 313-486-5220.
The Flint Area SUPER!Center and the Capital Area SUPER!Center in Lansing already offer the service, which has been well received by customers. An additional feature of the service is that it allows greater customer feedback.
"The new text system was awesome," said a MI-TIME Line customer at the Capital Area SUPER!Center. "I was able to leave and come back when I was ready and the interactive messages made that possible."
MI-TIME Line will debut in the coming weeks in four other SUPER!Centers, which are among the largest and busiest offices, including Clinton Township, Grand Rapids, Livonia and Pontiac. Offices in Southfield, Taylor and Troy also will soon feature the service.
The Secretary of State's website at www.michigan.gov/sos will have links to the participating offices and customers can also find participating offices on the Branch Office Locator by searching for "Get in Line Online" offices.
To offer this cutting-edge customer-service technology, the Secretary of State's Office partnered with United States-based QLess, whose line-management service has been successfully used by other driver and motor vehicle agencies, amusement parks, shopping malls, and health care and educational facilities to reduce wait times.
"We are excited to have our service used in the busiest Michigan Secretary of State offices," said QLess CEO and Founder Alex Bäcker. "We look forward to saving Michigan residents' time and making their visits to a Secretary of State office more enjoyable."
The new technology is the latest in Johnson's efforts to improve customer service. In 2011, she launched ExpressSOS.com to offer some of the department's most popular services online. As part of ExpressSOS.com, customers can use the special Print-and-Go service that allows customers to print off a proof of purchase for tabs to carry until their tabs arrive in the mail.
To find Secretary of State office locations and services, visit www.michigan.gov/sos. Sign up for the official Secretary of State Twitter feed at www.twitter.com/michsos and Facebook updates at www.facebook.com/michigansos. Online services are available at www.expresssos.com.
Customers also may call the Department of State Information Center to speak to a customer service representative at 888-SOS-MICH (767-6424).
For media questions, please call Gisgie Dávila Gendreau at 517-373-2520