Secretary of State's "get-in-line-online" service hits major milestone
DECEMBER 09, 2015
2 million customers have used MI-TIME Line service
LANSING, Mich. – Secretary of State Ruth Johnson today announced that the innovative MI-TIME Line service has hit a major milestone, with 2 million people using it since its launch less than two years ago.
The popular “get-in-line-online” service was installed in the 10 busiest offices around the state starting in February 2014. The revolutionary service was added to eight more offices late this summer, boosting the number of users to 2 million. For the first time at Secretary of State offices, customers now can make appointments for transactions.
“Customers love this service because it’s all about convenience,” Secretary of State Ruth Johnson said. “You can sign up for an appointment online, by phone or from the office, and then go about your business until it’s almost your turn. The feedback has been tremendous.”
As one happy customer called MI-TIME Line on social media, “The greatest idea, since the bottle opener, is the online wait-in-line function at the @MichSoS. 13 minutes and out the door.”
When you sign into MI-TIME Line, it estimates your wait time, and if you have a phone or texting capability, the system will call or text you when your turn is coming up. You can also ask for more time if you’re not ready to come into the office when alerted.
When a transaction must be made in person, such as first-time license application or a title transfer, you can save time by going to an office that offers the MI-TIME Line service. Customers can get in line online in these counties: Genesee, Ingham, Jackson, Kalamazoo, Kent, Macomb, Oakland and Wayne.
You can find out specific MI-TIME Line locations here. If the service isn’t offered in your area, the Branch Office Locator will show you locations and hours of operation for nearby Secretary of State offices.
Many customers can use our online service, ExpressSOS.com, to renew or replace their vehicle and watercraft registrations, driver’s licenses, ID cards and vehicle titles as well as change their official address. Online transactions feature “Print ’N Go” technology that allows users to renew their tab online and print a receipt to carry with them until their tabs arrive in the mail.
Another option to obtain tabs is by using our Self Service Stations, some of which are open 24 hours a day. These also can be found by using our Branch Office Locator search tool.
For media questions, please call Gisgie Dávila Gendreau
or Fred Woodhams at 517-373-2520.
Customers may call the Department of State Information Center to speak to
a customer-service representative at 888-SOS-MICH (767-6424).