Secretary of State
FEBRUARY 4, 2016
LANSING — Secretary of State Ruth Johnson today announced that her office has issued a cease and desist order against Discount Muffler & Brakes of Saginaw due to the unlawful operation of the facility without proper registration.
K & Q Automotive, which has done business as Discount Muffler & Brakes at 2714 Bay Road in Saginaw, is alleged to have continued to perform repair work for customers after the facility’s registration with the state expired on March 12, 2012.
Consumers who have a complaint against Discount Muffler & Brakes are encouraged to call the Department of State Information Center at (888) SOS-MICH (767-6424). Under Michigan law, a customer is entitled to recover any amount paid to an unregistered facility for the repair of a motor vehicle belonging to that customer.
“Repair facilities must comply with the law,” Johnson said. “If they do not, we will take action to bring them into compliance to protect consumers.”
Johnson encouraged consumers to always verify the repair shop they are using is registered with the state and licensed to perform the type of automotive work they need done. As part of her focus on strengthening her office’s consumer protection efforts, Johnson created the Office of Investigative Services, which investigates and inspects automotive-related businesses. After receiving a consumer complaint against K & Q Automotive, staff investigated, leading to the cease and desist order.
The cease and desist order prohibits K & Q Automotive from performing any further automotive repairs at the Discount Muffler & Brakes facility. State law provides that any person who knowingly provides automotive repair services without a registration or certificate is guilty of a misdemeanor, punishable by up to 90 days in jail or a fine of up to $1,000, or both.
For media questions, please call Gisgie Dávila Gendreau
or Fred Woodhams at 517-373-2520.
Customers may call the Department of State Information Center to
speak to a customer-service representative at 888-SOS-MICH (767-6424).