Delta Twp. SOS now lets you hold spot in line, make appointments

MI TIME LineJANUARY 17, 2018

Check in online or with your phone, don’t wait in the office

The innovative MI-TIME Line service that allows customers to use their phones or computers to make appointments or hold their place in line is now available at the Lansing Area PLUS Secretary of State Office at 8158 Executive Court in Delta Township, Secretary of State Ruth Johnson announced today.

“Customers who can’t hop online to ExpressSOS.com can now take advantage of the MI-TIME Line service at our Delta Township office,” Johnson said. “After you get in line, you can run other errands or wait from home or work until you’re ready to be called up.”

The MI-TIME Line program, which had been in 30 of the busiest Secretary of State offices, is being expanded to 13 additional locations over the next few months.

MI-TIME Line sends text updates to notify customers of their estimated wait time and allows them to request more time if needed. Those who don’t have a mobile phone can check in at the MI-TIME Line kiosk and get a printed ticket.

More than 5.9 million customers have used the service to complete a total of 10.8 million transactions since it launched in January 2014. The 43 offices that will offer MI-TIME Line when this expansion is complete total 56 percent of all branch transactions performed statewide.

The service continues to receive rave reviews from customers with comments such as these:

  • “This online checking has made it easy to go to the Secretary of State without missing 1/2 day of work to sit and wait. Thank you for constantly improving these services.”
     
  • “The appointment schedule ability is very good service. I had a baby with me and waiting for an extended period may have been difficult.”
     
  • “Love the appointment. Was able to do other things and not have to waste time sitting in line. Very fast and I liked it! Employee was very nice and knowledgeable.”
     
  • “The SOS has come a long way. This new system is the best thing ever. Keep up the great work.”

Customers can find participating offices and reserve their place in line at michigan.gov/mitimeline.

The MI-TIME Line technology is the latest in Johnson’s efforts to improve customer service. In 2011, she launched ExpressSOS.com to offer some of the department’s most popular services online. Customers can simply hop online to ExpressSOS and use the Print-and-Go feature that allows them to print off a proof of purchase for tabs to carry until their tabs arrive in the mail. More than 11.7 million transactions have been completed on the site instead of in branch offices.

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For media questions, please call Fred Woodhams at 517-373-2520.

Customers may call the Department of State Information Center to speak
to a customer-service representative at 888-SOS-MICH (767-6424).