Secretary of State Johnson takes action against auto repair shops, dealerships for violations

SOS SealNOVEMBER 14, 2018

Secretary of State Ruth Johnson today announced that her office has issued cease and desist orders and summary suspensions to several auto repair shops and dealerships in southeast Michigan for violations as part of her office’s ongoing efforts to protect consumers.

“Auto dealers and repair facilities must comply with the law,” Johnson said. “If they do not, we will take action to bring them into compliance to protect consumers.”

The facilities and the alleged violations are:

  • Discount Tire and Auto Repair, Inc., 16505 E. Warren Ave in Detroit – Department staff inspected the repair shop and found it to be unlicensed. A cease and desist order was issued Oct. 30 for the following violations: continuing in business after expiration of registration without applying for renewal, failing to maintain records, failing to display a consumer information sign, providing a customer with an improper invoice, failing to give a written estimate unless legally waived and violating mechanic certification requirements.
     
  • Certified Auto Center LLC, 10845 Joy Road in Detroit – Department staff discovered the facility was operating with an expired license. A cease and desist order was issued Nov. 5 for the following violations: continuing in business after expiration of registration without applying for renewal, providing a customer with an improper invoice, failing to give a written estimate unless legally waived and violating mechanic certification requirements.
     
  • Dabaja Enterprises, Inc., 15441 W. Warren in Dearborn – An attempted inspection revealed the facility had an expired license. A cease and desist order was issued Nov. 5 for continuing in business after expiration of registration without applying for renewal, failing to display a consumer information sign, providing the customer with an improper invoice and failing to inform the customer of the right to return of replaced parts.
     
  • Nass Auto Trading LLC, 14700 Michigan Ave. in Dearborn – A consumer complaint let to an attempted inspection and the facility was found vacated. The dealership was summarily suspended Nov. 7 for failing to make records available for inspection and failing to adhere to business hours on file with the Secretary of State. The dealership’s repair facility license was also suspended for failing to maintain records for the required period of time and failing to ensure the facility was open to inspection during reasonable business hours.
     
  • C&S Auto Parts & Sales, 65545 Gratiot Ave. in Lenox – An attempted inspection by department staff revealed the dealership was vacant. The dealership was summarily suspended Nov. 8 for failing to make records available for inspection and failing to adhere to business hours on file with the Secretary of State.
     
  • My Town Auto, 20000 John R St. in Highland Park – Three consumer complaints led to two attempted inspections and, each time, the dealership was not open. The dealership was summarily suspended Nov. 9 for failing to make records available for inspection, failing to adhere to business hours on file with the Secretary of State and violating probation.

Dealers may request an administrative hearing to contest their suspension and may regain their license if they show they’ve complied with the law. Additional administrative actions are also possible.

The cease and desist orders prohibit each facility from performing any further automotive repairs until they come into compliance with Michigan law. Any person who knowingly provides automotive repair services without a registration or certificate is guilty of a misdemeanor under state law, punishable by up to 90 days in jail or a fine of up to $1,000, or both.

Michigan law also provides that a customer is entitled to recover any amount paid to an unregistered facility for the repair of a motor vehicle belonging to that customer.

As part of her focus on strengthening her office’s consumer protection efforts, Johnson created the Office of Investigative Services, which investigates and inspects automotive-related businesses. She encouraged consumers to always verify the repair shop or dealership they are considering is registered with the state.

Consumers who have a complaint against any of these facilities are encouraged to call the Office of Investigative Services Automotive Complaint Line at 517-335-1410.

###

For media questions, please call Fred Woodhams at 517-373-2520.

Customers may call the Department of State Information Center to
speak to a customer-service representative at 888-SOS-MICH (767-6424).