Why can't I renew my driver's license online?

Reasons that your driver's license cannot be renewed online may include:

  1. You renewed through alternative methods, such as by mail or online or at a self-service station the last time.
  2. Your Social Security number cannot be verified by the Department of State
  3. You are not a U.S. citizen -- a non citizen's legal presence must be verified at the time of renewal.
  4. Your license has been canceled or voluntarily surrendered.
  5. Your photograph is not on file.
  6. You have submitted a change of address online within the last 10 days.
  7. Your license has been expired for more than four years.
  8. Your license has been suspended, revoked or denied.
  9. You have dual products on system, such as a driver's license and a state ID.




If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner. Or send us an e-mail by clicking on "Contact the Secretary of State" also in the upper right corner and we will help you get the information you need.