Is verbal authorization acceptable when obtaining the customer's approval for more repairs?

Agency: State

Yes. Verbal authorization is permitted under the law, provided the customer initially was given a written estimate or signed a waiver of estimate. If verbal authorization is obtained, the facility should record the following on the final invoice:

  1. The name of the person providing the authorization;
  2. The time of day the authorization was obtained;
  3. The dollar amount authorized;
  4. The total amount of the repair bill discussed and agreed upon;
  5. Other information as needed.




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