Will branch offices be open for walk-ins and all appointment types?
Will branch offices be open for walk-ins and all appointment types?
To protect public health and slow the spread of the coronavirus, all Secretary of State branch visits will be by appointment only for six transaction types. We encourage customers to complete their transactions online, at a self-service station or by mails
Last updated: Dec. 3, 2020
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- When will branch offices reopen to the public?
- How can I make an appointment?
- What are the six transaction types that can be scheduled by appointment and completed in a Secretary of State office at this time?
- What types of driver's license and state identification card transactions may be completed by appointment?
- What types of title transfers are permitted to be completed by appointment?
- What testing options are being offered by appointment?
- What types of seasonal vehicle renewals may be completed by appointment?
- Are commercial driver's license (CDL) renewals and medical endorsements included among the options for an appointment?
- What if the transaction I need to complete is not included among the appointments options available?
- What is being done to keep customers and staff safe now that branch offices have reopened?
- What should I do when I arrive for my appointment at a branch office?
- Will customers be charged late fees during appointment-only operations?
- Why were customers charged late fees between Oct. 1 and Oct. 27, 2020?
- How can customers request a refund if they were charged a late fee between Oct. 1 and Oct. 27, 2020?
- How can customers track their transaction if they submitted their information and payment by mail?
- Are self-service stations open for use?
- What should I do if I cannot get an appointment to complete my transaction before the expiration date?
- How and when should I register a vehicle purchased from a private seller?
- My driver's license/state identification card expired on or after Mar. 1 and I cannot renew online or by mail. When do I need to renew my credential?
- What disability parking placard transactions may be completed by appointment?
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