What is "Customer Authentication"?
The Customer Authentication process is a security feature of our new online transactions. It allows you access to your customer file only after your identity information has been correctly entered and verified. Express Renewal is the only online feature that does not require customer authentication. With an Express Renewal transaction, only the license plate number or watercraft registration number is displayed - no other customer details are revealed.
Once you have authenticated, the system provides a number of options: renewal alerts for your vehicle plates or driver's license, the ability to renew multiple vehicles at a time, online change of address and much more. You'll only need to authenticate once per session, so if you have several online transactions to conduct, the system will personalize your information for each transaction.
If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner. Or send us an e-mail by clicking on “Contact the Secretary of State” also in the upper right corner and we will help you get the information you need.