Can storage charges be added to a repair bill if the customer does not reclaim his/her vehicle within a reasonable time period?

Agency: State

Generally, a repair facility may charge a customer for storage when the customer leaves a vehicle at a repair facility and does not reclaim it after notice to remove it. But a repair facility may not assess a storage charge when a vehicle remains at a repair facility because of an unresolved dispute with the repairs or charges. Where delays in repairs are caused by lack of parts, a repair facility may charge for storage after informing a customer of the approximate length of the expected delay and of the daily storage charge rate and obtaining the customer's consent to the delay and to the storage charges. In all instances, specific notice must be given to the customer before storage charges can be imposed.




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