Frequently Asked Questions regarding Secretary of State services during the coronavirus outbreak
- When will branch offices reopen to the public?
- Will branch offices be open for walk-ins and all appointment types?
- How can I make an appointment?
- Which transactions can be completed by appointment at a Secretary of State branch?
- What types of driver's license and state identification card transactions may be completed by appointment?
- What types of title transfers and corrections are permitted to be completed by appointment?
- What testing options are being offered by appointment?
- What types of fleet/seasonal vehicle renewals may be completed by appointment?
- Are commercial driver's license (CDL) renewals and medical endorsements included among the options for an appointment?
- What if the transaction I need to complete is not included among the appointments options available?
- What is being done to keep customers and staff safe now that branch offices have reopened?
- What should I do when I arrive for my appointment at a branch office?
- Will customers be charged late fees during appointment-only operations?
- How can customers track their transaction if they submitted their information and payment by mail?
- Are self-service stations open for use?
- What should I do if I cannot get an appointment to complete my transaction before the expiration date?
- How and when should I register a vehicle purchased from a private seller?
- My driver's license/state identification card expired on or after Mar. 1 and I cannot renew online or by mail. When do I need to renew my credential?
- Which branch offices are offering appointments for document authentication?
- Is in-person driver's education and motorcycle training permitted?
- What disability parking placard transactions may be completed by appointment?
- How can I obtain a temporary license plate now that branch offices have reopened?
- Can I still get a ticket during appointment-only operations?
- Are reinstatement hearings and driver assessments affected by the branch offices reopening?
- How will vehicle dealer transactions be processed now that branch offices have reopened?
- Have services for out-of-state residents resumed?
- How can I apply for a disability parking placard or disability parking placard renewal during appointment-only operations?
- What types of moped, snowmobile, watercraft, and non-titled trailer transactions may be completed by appointment?
- Has the deadline to convert to REAL ID been extended due to the pandemic?
- How will the inability to renew a driver's license in-person impact air travel and Transportation Security Administration (TSA) requirements?
- Is virtual driver's education classroom learning permitted?
- Is in-person driver's and motorcycle education training permitted?
- Is behind-the-wheel driver's education training permitted?
- I took an online Segment 1 class in March or April, and now must conduct Behind the wheel training. What do I have to do?
- My temporary instruction permit or level 1 expired on or after March 1, 2020. Can I renew my credential?
