Frequently Asked Questions regarding Secretary of State services during the coronavirus outbreak
- When will branch offices reopen to the public?
- Will branch offices be open for walk-ins and all appointment types?
- How can I make an appointment?
- What are the four transaction types that can be scheduled by appointment and completed in a Secretary of State office once branches reopen?
- What types of driver's license and state identification card transactions are permitted to be completed by appointment when branch offices reopen?
- What types of title transfers are permitted to be completed by appointment when branch offices reopen?
- What types of testing may be scheduled by appointment when branch offices reopen?
- What types of seasonal vehicle renewals may be completed by appointment when branch offices reopen?
- Are commercial driver's license (CDL) renewals and medical endorsements included among the options for an appointment?
- What happens if the transaction I need to complete is not included as an option among the types of appointments available?
- Will appointments for notarization of redistricting commission applications be honored when branch offices reopen?
- What is being done to keep customers and staff safe while branches reopen?
- What should I do to prepare for my branch office appointment when offices reopen?
- What should I do when I arrive for my appointment at a branch office?
- Will you continue to waive late fees?
- When will the department begin accepting and completing transactions by mail?
- Will self-service stations be open for use?
- What should I do if I cannot get an appointment to complete my transaction before the expiration date?
- What should I do if my expired SOS credential is currently extended under the current executive order, but I cannot get an appointment before Aug. 1?
- My driver's license/state identification card expired after Feb. 1 and before June 30, and I cannot renew online. When do I need to renew my credential?
- Can I still get a ticket after branch offices reopen?
- Are reinstatement hearings and driver assessments affected by the branch offices reopening?
- How will vehicle dealer transactions be processed when branch offices reopen?
- How will the inability to renew a driver's license or temporary license plates in person impact interstate travel?
- Will services for out-of-state residents resume when branch offices reopen?
- Will disability parking placard applications and renewal requests be processed when branch offices reopen?
- Will the reopening of branch offices impact the REAL ID compliance deadline?
- How will the inability to renew a driver's license in-person impact air travel and Transportation Security Administration (TSA) requirements?
- Can I still purchase and register a new car if I total my vehicle in an accident?
- Will local elections still be held during the coronavirus outbreak?
- I renewed my watercraft and haven't received the registration/decals. When will I receive them?
- Can we conduct in person driver's education training and in-classroom motorcycle education courses in the state?
- If my registration is renewed on system but I haven't received it yet, can I still use my boat or will I be ticketed?
- Can we conduct behind the wheel driver education training?
- Can we conduct Motorcycle Rider Education on the bike?
- I took online Segment 1 class in March or April, and now must conduct Behind the wheel training. What do I have to do?
- My Temporary Instructor Permit or permit for parent assisted experience is about to expire. What should I do?
