Secretary of State
FEBRUARY 22, 2021
The Department of State will enable new online services for customers and expand the capability of self-service stations to include driver’s license and state ID transactions next month.
The new customer conveniences will be available when a massive upgrade of the department’s driver records system is launched on March 16, following two years of preparation. Branch appointments, online and self-service station transactions will be unavailable from 5 p.m. Thursday, March 11 to 9 a.m. Tuesday, March 16 while the system is brought online.
“Customers will now be able to renew or replace their driver’s licenses and IDs at any of our more than 130 new self-service stations across the state, and renew or replace their enhanced licenses and IDs online,” said Secretary of State Jocelyn Benson. “We have continuously expanded and improved customer options and service, even during the pandemic, and this upgrade will truly make our operations better than ever.”
The project securely combines tens of millions of driver and vehicle records into one integrated customer record system and moves the department from a decades-old legacy system to greatly improved customer service technology. The department’s vehicle records system was modernized in February 2019, and work to upgrade the driver records systems began shortly thereafter.
In addition to the many services already offered online, new online services at Michigan.gov/SOS will include:
In addition to the vehicle services already offered at self-service stations, new self-service station transactions will include:
The department has 135 self-service stations, and more planned, in branch offices and other locations statewide, including select Meijer and Kroger grocery stores. Transactions on the machines are currently offered in English, Spanish, Arabic and Vietnamese. All accept credit cards and some accept cash
In coordination with the new technology launch, the department will also implement the following improvements for customer service:
Learn more about Secretary of State services at Michigan.gov/SOS.
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Aneta Kiersnowski at 517-342-4592.
We welcome questions and comments at the Contact the Secretary of State page.
Customers may call the Department of State Information Center to
speak to a customer-service representative at 888-SOS-MICH (767-6424).