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Cancel an MTO Payment

Cancel an MTO Payment

The following steps demonstrate how to cancel a payment through the Michigan Treasury Online (MTO) payment platform, Paymentus.

Step 1: Understand payment rules

Only same-day echeck payments and future payments can be cancelled. Payments can fall into the following categories:

  • Same-Day eCheck Payments will process at 8:00 p.m. ET, unless scheduled after 8:00 p.m. ET (in which case it will process at 8:00 p.m. ET the next day).
    • Payments scheduled 12:00 a.m. – 7:59 p.m. ET can be cancelled before 8:00 p.m. ET that day.
    • Payments scheduled 8:00 p.m. – 11:59 p.m. ET can be cancelled before 8:00 p.m. ET the next day.
  • Same-Day Debit/Credit Card Payments will process immediately and cannot be cancelled online.
  • Future Payments (echeck or card) can be scheduled up to 365 days in advance and will process at 8:00 p.m. ET on the scheduled day.
    • All future payments can be cancelled online before 8:00 p.m. ET on the date that the payment is scheduled to process.
All payments will be honored as received on the day the MTO user schedules it to process. Payments can be made any day of the week – including weekends and holidays and will be reflected on the account within 72 hours. For more information on scheduling payments, visit the Scheduling an MTO Payment tutorial.
Step 2: Access paymentus

If you are already in Paymentus because you have made payment, click the Payment History in the left-side banner, then proceed to the next step.

If you are not in Paymentus, the easiest method to cancel a payment is by clicking Manage Payments within a Tax Service under Other Payment Options. You will then be presented with the Leaving Michigan Treasury Online pop-up window.

Leaving Michigan Treasury Online dialog box.


This warning advises that information you have provided to Treasury through MTO (namely your user profile data and payment history) will be transferred over to the payment platform. You must click Continue within 1 minute to acknowledge and agree to this secure transfer of information.

Note: This secure transfer of data is necessary to access the payment platform and alter electronic payment information.

Step 3: View payment

Find your same-day echeck or future scheduled payment and click the blue View button under the action column.

Paymentus Payment History screen focusing on the View action.

Step 4: cancel payment

Click Cancel Payment in the Payment Details window.

If the Cancel Payment button is missing, the payment cannot be cancelled online.

Paymentus View Payment screen focusing on the Cancel Payment button.

Step 5: confirm cancellation

Confirm the cancellation by clicking Confirm in the Cancel Payment pop-up window.

In addition to this confirmation pop-up, you will receive an email confirmation.

Paymentus Cancel Payment dialog box focusing on the Confirm button.

Step 6: verify cancellation in payment history - optional

After cancellation, a same-day echeck payment entry will change to a red “returned” banner. A new entry (that mirrors the original payment entry) will appear above with a blue “refund” banner.

After cancellation, a future scheduled payment entry will change to a blue “void” banner.

Paymentus Payment History screen focusing on payment banners.

Step 7: log out

After you are finished viewing or modifying payment details in Paymentus, click Log Out.

You may exit out of the Paymentus window or tab and return to MTO.

Paymentus Logout screen.