Talent and Economic Development
Contact: Lynda Robinson
May 24, 2019 – To improve efficiency and convenience in customer service, the Unemployment Insurance Agency is updating its customer contact system.
In order to perform necessary system updates and testing, on Friday, June 14, the Agency has scheduled reduced hours of telephone customer service on Friday, June 14. Customers will be able to contact the UIA by phone from 8:00 a.m. to 12:00 p.m. Telephone customer service will not be available from 12 p.m. to 5 p.m.
The system testing is part of the Agency’s ongoing customer service improvements. Planned system enhancements will encompass the leading technology and help to provide more options to get in touch with a customer service representative.
During the telephone downtime, customers can contact UIA for service in the following ways:
System Testing Date/Time: Friday, June 14, 2019; 12:00 p.m. to 5:00 p.m.
Impacted Service: Customer service by telephone