UNEMPLOYED WORKERS WITH QUESTIONS - If you are an unemployed worker with questions, please call our toll-free hotlines during the hours below:

  • Customer Service - 1-866-500-0017; TTY -1-866-366-0004
    Monday - Wednesday 7 a.m. to 6:00 p.m. ; Thursday - Friday 7 a.m. to 5 p.m. 

  • Fax protests or other correspondence to: 517-636-0427; Fax appeals to 616-356-0739
  • Mailing address: Unemployment Insurance Agency, 3024 W. Grand Blvd., Detroit, MI 48202
  • Mail Protests to: Unemployment Insurance Agency, P.O. Box 169, Grand Rapids, MI 49501-0169
  • Mail Appeals to: Unemployment Insurance Agency, P.O. Box 124, Grand Rapids, MI 49501-0124


We are closed during the following holidays- 2019

Tuesday, January 1, 2019                       New Year's Day

Monday, January 21, 2019                      Martin Luther King Jr Day

Monday, February 18, 2019                    President's Day

Monday, May 27, 2019                            Memorial Day

Thursday, July 4, 2019                            Independence Day

Monday, September 2, 2019                   Labor Day

Monday, November 11, 2019                  Veterans Day

Thursday, November 28, 2019               Thanksgiving Eve

Friday, November 29, 2019                    Thanksgiving Day

Tuesday, December 24, 2019                Christmas Eve

Wednesday, December 25, 2019           Christmas Day

Tuesday, December 31, 2019                New Year's Eve


EMPLOYERS WITH QUESTIONS - If you are an employer customer with questions, please call our toll-free hotline during the hours below:

  • Office of Employer Ombudsman (OEO), 1-855-4UIAOEO (1-855-484-2636)

    8:30 a.m. to 4:30 p.m. weekdays
  • Employers may also send a message or inquiry through their MiWAM account. From your MiWAM account home page, click Iwant to . . . then click "send Unemployment a message."


​​USE THE MICHIGAN WEB ACCOUNT MANAGER (MIWAM) - Sign up for an online account. Perform routine transactions such as filing claims, certifying for benefits, viewing correspondence, and updating your unemployment claim information online. The system is accessible 24 hours a day, seven days a week.

File Online - You may apply for unemployment benefits online via the Michigan Web Account Manager. Click here for more information on internet filed claims or to get started.

File by Phone - You can file for unemployment benefits by telephone from anywhere in Michigan and North America.  The state's unemployment insurance program has established a special toll-free telephone number for you to use in filing a new claim or reopening an established claim.  Click here for more information on telephone filed claims.

Certify for Benefits-  You must report (certify) once every two weeks to claim your unemployment benefits. The preferred method is to certify online through MiWAM. An alternative method is to certify by phone through MARVIN. Contact MARIVN, Monday through Saturday, from 8:00 a.m. to 7:00 p.m. (Eastern Time) during your reporting week. Click here for more information on MARVIN. 

  • Contact MARVIN by telephone, toll-free, at 1-866-638-3993
  • MiWAM is online at http://www.michigan.gov/uia, then click on "UIA Online Services for Unemployed Workers"


Unemployment Insurance Local Offices - resolve customer problems and provide access to automated resources. Click here for more information about the Unemployment Insurance Local Offices and locations.

BENEFIT OVERPAYMENTS - For questions regarding a benefit overpayment, contact the Benefit Overpayment Collection Unit at 1-800-638-6372 (TTY customers use 1-866-366-0004) from 9:00 a.m. to 3:30 p.m. E.T., Monday through Friday. 

          Make your check or money order payable to "State of Michigan. Mail to:
          State of Michigan
          Unemployment Insurance - Restitution
          Dept # 771760
          PO Box 77000
          Detroit MI 48277-1760
          Mail requests and correspondence to:

Benefit Overpayment Collection Unit 
P.O. Box 169
Grand Rapids, MI 49501
FAX: 517-636-0427

FRAUD HOTLINE - There is a 24-hour Toll Free Fraud Hotline telephone number available to anonymously report unemployment fraud.  Call 1-855-UI-CRIME (1-855-842-7463). 

THE WELFARE-TO-WORK AND WORK OPPORTUNITY TAX CREDIT (WOTC) - These federal income tax credits reduce an employer's cost of doing business and require little paperwork.  Their success and growth for private sector employers depend on a strong public and private sector partnership.  Helping those most in need find and retain jobs and gain on-the-job experience benefits all employers and increases America's economic growth and productivity.  Click here for more information on the Welfare-to-Work and Work Opportunity Tax Credit.