The Talent Investment Agency -Workforce Development (TIA-WD) vision is to promote a flexible, innovative, and effective workforce system within the State of Michigan. To accomplish this, the TIA-WD supports a demand driven workforce system, assists the structurally unemployed with financial independence, advocates for the integration of workforce development into the K-12 school system, and supports the alignment of workforce development with economic development efforts.
IMPORTANT: NEW LOGIN PROCEDURE STARTED ON NOVEMBER 18, 2018
On November 18, 2018, the Unemployment Insurance system via the Michigan Web Account Manager (MiWAM) and Pure Michigan Talent Connect (PMTC) aligned with the existing MILogin for Citizens single sign-on platform to provide a seamless login experience and provide UI claimants a quick overview of claim information.
We are experiencing extended hold times on our telephone system due to increased customer traffic.
Unemployment Insurance Customer Service Locations Hours of Operation
Local offices in Detroit, Grand Rapids, Lansing, Saginaw
Monday - Tuesday: 7 AM to 6 PM
Wednesday: 7 AM to 5 PM
Thursday - Friday: 8 AM to 5 PM
All other local offices - Benton Harbor, Gaylord, Kalamazoo, Marquette, Mt. Clemens, Muskegon, Sault Ste. Marie, Traverse City
Monday - Friday: 8 AM to 5 PM
Toll-free customer service line 1-866-500-0017
Monday - Wednesday: 7 AM to 6 PM
Thursday - Friday: 7 AM to 5 PM
- Talent Development Liaisons
The Talent Development Liaisons (TDLs) are responsible for engaging employers and educators to comprehensively address talent needs focused on mid- and long-term development skill gaps in key industries in each region statewide.
- Going PRO Talent Fund
Have you heard? The Skilled Trades Training Fund (STTF) is getting a name change. Through Public Act 260, signed by Governor Snyder on June 27, 2018, STTF was codified to become the Going PRO Talent Fund (the Talent Fund). Even with a new identity, the Going PRO Talent Fund remains one of the most powerful tools in Michigan’s toolkit to address in-demand skill growth and employer talent needs. Talent Fund awards made through the local Michigan Works! agencies assist Michigan businesses to train, develop and retain current and newly hired employees.