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ADA Complaint Procedure

ADA Complaint Procedure

Do you believe you've experienced disability discrimination from a state department or agency? Are you unable to access a state program, service or activity due to your disability? The State of Michigan department ADA coordinators are available to take your complaints.

This process was established to meet the grievance procedure requirements under Title II of the Americans with Disabilities Act (ADA). Members of the public may use this process to file a grievance alleging disability discrimination against SOM executive branch departments.

Complaint retention: All written ADA complaints and appeals received by state of Michigan department ADA coordinators, the Title II ADA appeals coordinator, their designees, and responses from these offices, will be retained by the State of Michigan for at least three years from the date of receipt.

ADA complaints, appeals and contacts

  • ADA Complaint Procedure

    Complaints should contain information about the alleged discrimination such as the name, address, phone number and email of the complainant as well as the location, date and description of the problem.

    How to file a complaint

    The complaint should be submitted by the complainant or their designee as soon as possible but no later than 90 calendar days after the alleged violation.

    Timeline after complaint is submitted

    • Within 15 calendar days after receipt of the complaint, the department’s ADA Coordinator or their designee will meet or communicate with the complainant.
    • Within 30 calendar days of the initial meeting or communication, the State of Michigan Department ADA Coordinator or their designee will respond in writing or in an alternative format accessible to the complainant. This response will explain the position of the SOM department or agency and offer options for substantive resolution of the complaint.

    Accommodation requests

    Requests for alternative filing methods or other accommodations should be made to the appropriate State of Michigan Department ADA Coordinator.

  • ADA Appeal Procedure

    If the response to a complaint by the SOM Department's ADA Coordinator or their designee does not satisfactorily resolve the issue, the complainant or their designee may appeal the decision within 30 calendar days after receipt of the response to the Title II ADA Appeals Coordinator.

    How to file an appeal

    • Submit an appeal online using the ADA Appeal Form or
    • Contact the appropriate ADA coordinator for alternative filing methods

    Timeline for appeals

    • Within 15 calendar days after receipt of the appeal, the Title II ADA Appeals Coordinator or their designee will meet or communicate with the complainant.
    • Within 30 calendar days after the initial meeting or communication, the Title II ADA Appeals Coordinator or their designee, will respond in writing or an alternative format accessible to the complainant, with a final resolution of the appeal.

    Accommodation requests for appeals

    Requests for alternative filing methods or other accommodations should be made to the appropriate State of Michigan Department ADA Coordinator.

     

  • State of Michigan Department ADA Coordinators

    Individuals may contact State of Michigan department ADA coordinators directly to request an auxiliary aid or service, alternative format, reasonable modification or to file an ADA complaint against an executive branch department or agency.

    Contact an ADA Coordinator