Saving Money on Your Phone Service

What exactly does the Primary Basic Plan include?

• Customers can make 100 outgoing calls per month. (Calls over this amount may cost extra)
• 12,000 minutes of outgoing telephone usage is allowed. (Minutes over this amount may cost extra.)
• Customers can receive unlimited incoming calls without a limit on incoming minutes used.

What doesn't the Primary Basic Plan include?

• No special features such as Caller ID, Call Forwarding, Call Waiting, etc. (These may be added for an additional cost.)
• No calls to a dial-up internet provider. The Primary Basic Plan is only for voice calling - no faxes, no internet access.

If you are interested in more information about the rates for primary basic local service for telephone companies in your area, please see our telephone companies' PBLES rates.

More ways to save on your phone service:

• Lifeline and Link-up: Eligibility Requirements Have Been Expanded  
  Outlines eligibility requirements and benefits of program to assist low-income customers with telephone expenses.
• Anti-Slamming Rules Protect Consumers  
  Outlines procedures a telephone company must follow when switching a customer's service from one company to another. Also identifies steps to take if your telephone service is slammed.
• Cutting Telephone Costs  
  Provides ways to reduce the cost of residential telephone service.
• Know Your Telephone Services And Costs!  
  Encourages telephone customers to review the itemized charges on their monthly bill, and to know what services they are being charged for.