Do
I need to enter the Aggregate Case counts on a specific day? You
do not need to enter
Aggregate Case counts on a specific day. However, they must be entered
prior to cutoff for the NETSS Export which is midnight Saturday.
Can
I go back and change the Aggregate Case counts? You cannot change
Aggregate
Case counts prior to the cutoff. Once the week has passed,
you cannot change the Aggregate Case counts.
How
do I clear my Internet Explorer temporary files? To
clear your temporary files (cache), follow the steps outlined below:
Open
Internet Explorer.
Open
the "Tools" Menu.
Select
the "Internet Options"
option. This screen is divided into three sections.
In
the "Temporary Internet
Files" section, click the button DELETE FILES.
Check
the box for "Delete all
offline content."
Click
the OK button.
Click
OK again to close the
"Internet Options" window.
Close
your Internet Explorer
browser.
Is
it possible to have frequent entries in certain fields to be
recognized, similar to what is done in Excel? Because of the sensitive nature
of the MDSS data, MDCH requires that the browsers do not capture this
data.
Shouldn't
a user be able to view a case that he/she entered? In
most cases, yes. The exception is
for the role of "Submitting Laboratory." This role cannot view cases.
They will eventually receive a confirmation when a case has been
successfully entered.
I
don't see the "Print Investigation" button that used to appear on the
lower, left corner of the "Case Detail" screens. Where did it go? The
"Print Investigation" functionality that you are referring to has been
temporarily removed. It will return at a later date.
How was the investigator assigned
for the historic records that were loaded from LHDSURV onto the MDSS? Waiting Response.
When
a county sends a case to another jurisdiction, is there an understood
rule that is should be sent with an "Investigation Status" of "New"? No, some of the follow-up most
likely has been done so the case is technically "Active".
How is the MMWR week decided?
MMWR week is decided based on the referral date. MMWR weeks starts on
Sunday and goes through midnight Saturday.
Is MMWR week shown on a completed
case, and if so, where is it? This
is an upcoming enhancement scheduled for the next release. It will be
displayed on the "Case Details", "Case Reporting" screen.
What do we enter for 'Parent'
when the patient is a child who requires a parent's name, and there is
no parent?
Enter the parent first name as "Not" and the parent last name as
"Available."
What if there is only the name of
a clinic for the 'person' making the referral?
Until
handling of facilities is implemented, we recommend using one of the
name fields, such as providing referral first name (consistently) for
this and using a fixed string, such as "FACILITY" in the providing
referral last name. We could then convert these names later.
How is the "Patient Age"
calculated, it doesn't appear to be the patient's current age.
The
patient's age is not the patient's current age. It is the age at
disease onset, which is calculated as the difference between the "Date
of Birth" and "Onset Date" (or "Referral Date," if "Onset Date" is
unavailable.)
How do I add a new address
without getting the "Overlapping Address" error?
You must first define an ending date for the existing address.
Why
doesn't my case appear in my Case listings? There are several reasons why a
case does not appear on the Case Listings screen. Below are some of the
common reasons:
You
need to refresh your "Search" results. Click the SEARCH button on your
case listings screen. For more information, refer to the section Cases
in the MDSS User Guide or Online Help.
Your
selected search excludes your case from displaying. Select a search
that does not exclude the case. For more information, refer to the
section Selecting a Different Search in the MDSS User Guide or Online
Help.
The
case may
have been re-assigned to another investigator. For more information,
refer to the section Case Reassignment in the MDSS User Guide or Online
Help.
The
investigation address may have changed causing it to be sent to another
jurisdiction. Please refer to the section Impact of Updating a Case in
the MDSS User Guide or Online Help.
The
reportable condition may have changed and is now within another program
area. Please refer to the section Impact of Updating a Case in the MDSS
User Guide or Online Help.
Your
case has been sent to the Pending Work Queue for review by the Local
Health Jurisdiction administrator. Please refer to the section Pending
Work Queue in the MDSS User Guide or Online Help.
What
happens to a case that has been deferred to the State for
de-duplication? Cases
deferred to the state for
de-duplication go to the Pending Work Queue. This queue is accessible
by the LHJ Administators and "SuperUser" within the System
Administration module. Users within these two roles can go through this
queue and resolve the de-duplications. The process for de-deuplcation
in the Pending Work queue is the same as doing it from case
entry.
I'm
getting the following error
when I attempt to ACTIVATE a Disease Specific Form: "Cannot handle
content text/html: charset ISO8859-1". Make
sure Adobe Acrobat or Adobe Reader is set to display within the
browser. To check this setting:
From
your "Program" menu, open
your Adobe program.
Open
the "Edit" Menu.
Click
the "Preferences" option.
Select
the "Internet" option.
Verify
the box for "Display PDF
in browser" is checked.
If
the "Display PDF in browser"
is not checked, check it and click the OK button.
Close
the Adobe program.
When
I bring up a Disease Specific Form, the buttons (ACTIVATE, SUBMIT FORM,
etc) are not appearing. Make sure Adobe Acrobat or Adobe
Reader is set to display within the browser. To check this setting:
From
your "Program" menu, open
your Adobe program.
Open
the "Edit" Menu.
Click
the "Preferences" option.
Select
the "Internet" option.
Verify
the box for "Display PDF
in browser" is checked.
If
the "Display PDF in browser"
is not checked, check it and click the OK button.
Close
the Adobe program.
When
I try to display a PDF from, I'm getting blank screen along with system
error. Make sure the "Do not save
encrypted pages to disk" is checked within your Internet Explorer
Internet options:
Click
the "Tools" option in the
Internet Explorer browser window.
Select
"Internet Options" from
the menu list.
Display
the "Advanced" tab.
Scroll
to the section entitled
"Security".
If
the "Do not save encrypted
pages to disk" setting is checked, uncheck it and click the APPLY
button.
Click
the OK button to close the
"Internet Options" window.
I
cannot open a PDF when I hit the DETAIL button or when I try to
"Display Supplemental Forms". In addition, when viewing a
report
in PDF format and hitting "Open", it tries to force me to save to file
to the desk top. Make sure the "Do not save
encrypted pages to disk" is checked within your Internet Explorer
Internet options:
Click
the "Tools" option in the
Internet Explorer browser window.
Select
"Internet Options" from
the menu list.
Display
the "Advanced" tab.
Scroll
to the section entitled
"Security".
If
the "Do not save encrypted
pages to disk" setting is not checked, check it and click the APPLY
button.
Click
the OK button to close the
"Internet Options" window.
I
have checked my Internet Explorer options and my Adobe Preferences,
they are set correctly but I continue to have problems viewing,
activating, or submitting the Disease Specific Forms. If you have checked your
settings and they are set as follows:
"Do
not save encrypted pages to
disk" is checked in the "Advanced" internet options of Internet
Explorer.
"Display
PDF in browser" is
checked in the "Internet" Preferences of your Adobe software.
You
may have an issue with the installation of the Adobe software. The
following outlines the necessary steps for un-installing and
re-installing Adobe software:
Using
the Control Panel,
Add/Remove Programs - uninstall the current Adobe Acrobat or Reader
software.
Restart
your machine.
Install
the desired Adobe
version.
Restart
your machine.
Verify
that "Display PDF is
browser" is checked in the Adobe Preferences.
Try
the MDSS Disease Specific
forms again.
Please note - it is extremely
important that you restart your machine after the uninstall and install.
If you have done all of this and you continue to experience problems,
you will have to manually uninstall the Adobe software by:
Go
to
http://www.adobe.com.support/products/acrobat.html
In
the right column under "Support Knowledgebase", in the box labeled
"type your information here" - type exactly the following phrase:
manually remove acrobat
Click
the red, circular
"Continue" button.
Scroll
or tab through the pages
to find instructions for your particular version, platform, and
operating system.
How
do I "unselect" a radio button in a Disease Specific form? Simply re-click the undesired
option and it will become un-selected.
What
are the fields "Local Field 1" and "Local Field 2" on the bottom of the
Disease Specific form? These fields are for Local
Health Departments to use at their discretion.
I
am having difficulty selecting an option from certain pulldowns within
the PDF form. Is there any way to resolve this? It
is a problem within the functionality of the Adobe software versions
6.0 and higher. It only appears where the pulldown (drop-down) boxes
are located on the page break of the PDF form. There are a couple of
options:
You
can
un-install the Adobe 6.0 or higher version and install the Adobe 5.1
version. Refer to "Appendix A - Setting up Your System" in the User
Guide or Online Help for more information.
Use
the arrow keys to select
from the pulldown (drop-down) that fall over the page break.
Why
isn't "Onset Date" included in the data export? The
"Onset Date" and "Referral
Date" will be included in the data export as part of an upcoming
release of MDSS.
How
do oddball addresses like "1101-A Street" or "25 1/2 Avenue" get mapped
correctly? The
"Address Cleaner" will attempt to
convert these addresses to USPS standards before Geocoding. It strips
the "-A " and "1/2" off from the address and uses "1101 Street" and "25
Avenue" to map the coordinates.
What
are the rules for mapping similar cases? Similar cases will appear on the
Case Map with a blue star if they follow the criteria listed below:
The
case must have the same
reportable condition.
The
"Onset Date" (or "Referral Date" if "Onset Date" is unavailable) must
be greater than or equal to the current date minus 7 days.
The
"Case Status" must be "Confirmed," "Probable," "Suspect" or "Unknown."
This excludes cases that are designated as "Not a Case."
The
"Investigation Status" must be "Active," "New," or "Completed." This
excluded cases that are designated as "Canceled" or "Superseded."
The
case must be within the
user's jurisdiction.
How
does "Onset Date" factor into how a case is mapped? The
"Onset Date" (or "Referral Date"
if "Onset Date" is unavailable) must be greater than or equal to the
current date minus 7 days.
When
mapping similar illnesses, does the system work forwards from a
"Referral Date" as well as backwards? Yes,
however, the system only uses the "Referral Date" if the "Onset Date"
is unavailable.
If
I open a case from 5 days ago, will it map a case of the same disease
that was entered today? Yes,
the "Onset Date" of 5 days
ago is greater than the current date minus 7 days.
Is
"Map similar cases within the last 7 days" based strictly on Referral
Date? The
system only uses the "Referral Date" if the "Onset Date" is
unavailable.
If
I open a case with an Onset Date of 2 months ago, how will the system
map this case and any similar cases? It
will map the current case
regardless of the "Onset Date." "Onset Date" or "Referral Date" is only
used to determine which cases fall within the last 7 days. Similar
cases will be mapped that fall within the last 7 days of the current
date.
If
the
patient's street address or city and zip code do not match, is there a
check in the system to catch this? How would CGI code this? This
validity checking is requested for street-city-zip, but isn't fully
implemented. Currently, what happens depends on which parts of the
address were entered:
If
you enter the street address,
city and zip, the city may be corrected; based on zip code.
If
you enter only the street
address and city, the zip will be filled in.
How
do we get cases assigned to the correct health department when a zip
code is shared by two health departments? How do we get them back to
the correct health department? Remove
the Zip Code and/or City from the address and select the
County.
If
a "Closed" case is re-opened,
edited and re-closed all during the same MMWR week (and prior to NETSS
export), will the most current information will be exported? Yes,
the most current information will be exported.
If
a "Closed" case that has been
exported in NETSS is re-opened, edited and re-closed in a subsequent
MMWR week, will the edits (for data that are sent to CDC) be
incorporated in the next NETSS export? If not, will that have to be
addressed in our annual "data cleanup" or is that when a "Year to Date"
reset should be used? The case will be exported
again with
the latest changes. Year-to-Date Reset is used in event our data
becomes out of sync with the CCD data. In this case, the CDC would
request a year-to-date file.
Let's
say it's February 28, 2005 and we're all done "cleaning up" the 2004
data. Now we want to send a final extract to the
CDC. Would
the NETSS export for 52-2004 (or whatever the last MMWR week is)
capture all of the edits or will we need to do something special? If
you do an export with the last
MMWR week of the year, it will export any case in the year that has not
been exported yet. It will also export any case in the year that has
been changed since it was last exported. A Year-to-Date Reset, on the
other hand, will export *every* case in that year, regardless of
whether it has been exported or changed.
If
I re-active a case, change the Dx and then close it again, will it
change the MMWR week? For example: A chronic HepX case from March is
changed to Acute due to some recent lab tests. Will this remain a March
case? No,
it will not change the MMWR week.
The MMWR week is set at the time of referral. For legacy data such as
the example here, the MMWR week was imported as set by
LHDSURV.
Is
a case reported the first Friday after it goes Completed/Confirmed or
is it the Friday after the referral date? It is reported the Saturday
after it becomes Completed/Confirmed.
I
have a user who has never been able to get into MDSS. There
could be a variety of issues
involved. Please review the section of the User Guide "Appendix B -
User Registration" or refer to the same topic in Online Help for
detailed instructions.
The
temporary SSO password in my email does not work. Depending
on the font of the email, it can be difficult to distinguish between a
zero and an "o" or a lower case "L" and an upper case "i". Try copying
the password directly from the temporary password email and paste it
directly into the Password textbox.
How
can I find a specific user in the User listing? Eventually,
MDSS will supply search
and sorting functionality to the User List. Until this change is
implemented, you can use your browser's "Find (on this page)" feature
to locate the user you are looking for. To use this feature, do one of
the following:
From
the browser toolbar menu,
click the EDIT button and select the "Find (on this page)" option.
Hold
down the CONTROL key and F
key (CTR+F).
How
do I approve people who have submitted a MDSS registration? Access
the User function within the System Administration module. Locate the
user's User ID, click the edit button and assign that person a role.
Once a role is assigned, the user will have access to MDSS.
Is
the Pending Work Queue that I see the same that all other state
employees see or do we each have our own? If
your jurisdiction is 'Statewide' and your role is 'SuperUser' - you see
the entire Pending Work Queue and it contains items from every
jurisdiction. The only other role which has access to the
Pending
Work Queue is the 'LHJ Admin' role. However, this role only
see
pending work queue items within their jurisdiction.
There
are two cases that I want to 'de-merge;' I didn't want to merge them.
The cases are in the Replaced patients list but this feature is not
functional yet so what do I do? Until
that functionality is available, you will have to renter the 'merged'
case (using New Case) and update the 'merged into' case to make sure
you have separated the data appropriately.
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