All of Michigan's pre-paid inpatient health plans (PIHPs) that manage the Medicaid mental health, developmental disabilities and substance abuse treatment benefits are required by contract to have a customer services unit. It is the function of the customer services unit to be the front door of the PIHP and to convey an atmosphere that is welcoming, helpful, and informative. In 2006, MDCH developed customer services standards, customer handbook standard language (including a descriptive list of all Medicaid mental health, developmental disability and substance abuse treatment covered services), and a training curriculum for PIHP customer services staff.

Medicaid Customer Services Hotline: 1-800-642-3195

• CMHSP Customer Services Representatives 

• PIHP Customer Services Standards

• PIHP Customer Handbook

• Customer Services Training Manual

• Customer Services Training Power Point