October 05, 2018
Friday, Oct. 5, 2018
For the fifth straight time, the Center for Digital Government has recognized Michigan with a grade of “A” for its utilization of technology to enhance customer service. The Center announced the results of its fifth comprehensive review of all 50 states earlier this week.
“Improving innovation and customer service has been a top priority during the past eight years and I’m proud of the work our state employees have done to accomplish this achievement five consecutive times,” said Gov. Rick Snyder. “Customer service improvements would not be possible without strategic and efficient management of our technology resources and this ‘A’ grade validates the work we’ve been doing.”
As one of only two states to receive the top grade in each year of the biennial Digital States Survey, Michigan was recognized for its mature enterprise IT model that drives consistent technology improvements across all state departments. With an eye on future, the state has developed technology solutions that benefit all of state government, save taxpayer money, improve customer service, and deliver faster results.
Michigan provides more than 300 e-services that enable customers to do business with the state anytime, anywhere, and on any device. Since fiscal year 2013, $399 million has been appropriated for an IT Investment Fund aimed at upgrading systems and implementing innovative technology projects.
“It is an honor to be recognized for the hard work we do in Michigan to utilize technology to drive efficiency and savings in government,” said DTMB Director and State CIO Dave DeVries. “Through the leadership of Governor Snyder, we have made it easier for residents and businesses to connect with their government and receive the services they need.”
The Center for Digital Government is a national research and advisory institute on information technology policies and best practices in state and local government. The biennial Digital States Survey evaluates how states use technology to improve processes and serve citizens. States receive a letter grade based on how effectively IT supports priorities and policies, saves money, provides benefits, offers solutions and enables collaboration.
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