COVID-19 Message

• COVID-19 Message

  To combat the potential spread of COVID-19, the staff of the Michigan Guaranty Agency have been directed to work remotely in accordance with Governor Whitmer’s “Stay Home, Stay Safe” Executive Order until further notice.

  Call center staff are available to answer your telephone call.  You may also continue to utilize our online tools for account inquiry, payment processing, etc.

  In response to the COVID-19 pandemic, President Trump's March 13 National Emergency Declaration, and recent directives from the U.S. Department of Education, MGA is taking the following actions:

  • MGA will cease all collections activities on defaulted student loans until September 30, 2020. The only exception is if borrowers are already pursuing or want to pursue a voluntary resolution to their debt—in which case they may be assisted with that resolution.
  • MGA will not initiate new administrative wage garnishments (AWG) and will suspend current AWG orders. If MGA receives garnishment payments from employers, they will be returned to the employer unprocessed.
  • MGA will inactivate all borrowers from the Treasury Offset Program and refund to borrowers all Treasury offset payments that we have received since March 5, 2020. Upon request, MGA will refund any Treasury offset payment received between January 1, 2020 to March 4, 2020.
  • For borrowers in a rehabilitation agreement or other repayment agreement, any payments that borrowers miss from March 13, 2020, through September 30, 2020, will not prevent a borrower's completion of these agreements. Those payment arrangements must resume after September 30, 2020.

  Further inquiries may be directed to 800-642-5626 or mgacollections@michigan.gov.