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Language Access

The Michigan Gaming Control Board is committed to providing meaningful access to programs, services, and information for individuals with limited English proficiency. We believe that language should never be a barrier to understanding your rights, accessing resources, or fully participating in our services.

To support this commitment, the MGCB offers free language assistance, including translation and interpretation services, to ensure all individuals can clearly understand and engage with MGCB information, programs, and activities. We continually review our processes, documents, and communication methods to improve accessibility and better meet the needs of the diverse communities we serve.

Need help in your language?

  • La Junta de Control de Juegos de Michigan (MGCB) licencia y regula casinos
    comerciales, juegos y apuestas deportivas en línea, concursos de fantasía, carreras de
    caballos y fiestas de millonarios —una forma de juego benéfico— en el estado de
    Michigan. El MGCB también audita los acuerdos tribales de juego y promueve el juego
    responsable mediante una variedad de iniciativas del programa.

    Ofrecemos asistencia lingüística gratuita para ayudarle a entender los servicios e
    información proporcionados por la Junta de Control de Juegos de Michigan. Este apoyo
    está disponible en varios idiomas para garantizar que todas las personas puedan
    acceder y comprender nuestros recursos.

    Para obtener ayuda en su idioma, puede ponerse en contacto con nosotros:

    • Correo electrónico:MGCBweb@michigan.gov
    • Visitando nuestra página web: https://www.michigan.gov/mgcb

    • Enviar una solicitud por correo:
    Michigan Gaming Control Board
    3062 West Grand Blvd.,
    L-700 Detroit, MI 48202-6062

    • Visitando nuestra oficina:
    Michigan Gaming Control Board
    3062 West Grand Blvd.,
    L-700 Detroit, MI 48202-6062

  • ح مجلس مراقبة الألعاب في میشیغان (MGCB) التراخیص وینظم الكازینوھات التجاریة والألعاب عبر الإنترنت
    والمراھنات الریاضیة والمسابقات الخیالیة وسباقات الخیل وحفلات الملیونیرات، وھي شكل من أشكال الألعاب الخیریة، في
    ولایة میشیغان. یدقق المجلس أیض ا اتفاقیات الألعاب القبلیة ویعزز الألعاب المسؤولة من خلال مجموعة متنوعة من
    .المبادرات البرامجیة

    .نحن نقدم مساعدة لغویة مجانیة لمساعدتك على فھم الخدمات والمعلومات التي یقدمھا مجلس مراقبة الألعاب في میشیغان
    .یتوفر ھذا الدعم بعدة لغات لضمان أ ن یتمكن جمیع الأفراد من الوصول إل ى مواردنا وفھمھا
    :للحصول على المساعدة بلغتك، یمكنك الاتصال بنا من خلال

    MGCBweb@michigan.gov : • البرید الإلكتروني
    https://www.michigan.gov/mgcb : • زیارة موقعنا الإلكتروني

    • :إرسال طلب عبر البرید
    Michigan Gaming Control Board
    3062 West Grand Blvd,
    L-700 Detroit, MI 48202-6062

    • :زیارة مكتبنا
    Michigan Gaming Control Board
    3062 West Grand Blvd,
    L-700 Detroit, MI 48202-6062

  • িমিশগান েগিমং কে􀏰াল েবাড র্ (এম􀎝জিসিব) িমিশগান ে􀑶েট বািণ􀎝জ্যক ক্যািসেনা,
    অনলাইন েগিমং এবং ে􀑺াটর্স েব􀎜টং, ফ্যা􀐻ািস 􀏕িতেযািগতা, েঘাড়েদৗড় এবং েকা􀎜টপিত
    পা􀎜টর্—যা দাতব্য েগিমংেয়র এক􀎜ট 􁃉প—লাইেস􀑅 􀏕দান ও িনয়􀏴ণ কের। এম􀎝জিসিব উপজািত
    েগিমং চ􀎦 􀎝􀐅ও িনরী􀏠া কের এবং িবিভ􀑂 ে􀏕া􀏂াম উেদ্যােগর মাধ্যেম দািয়􀐯শীল েগিমং 􀏕চার
    কের।

    আমরা িমিশগান েগিমং কে􀏰াল েবাড র্ কতৃ কর্ 􀏕দ􀐫 পিরেষবা এবং তথ্য বঝু েত আপনােক
    সহায়তা করার জন্য িবনামূেল্য ভাষা সহায়তা 􀏕দান কির। এই সহায়তা একািধক ভাষায় উপল􀑐,
    যােত সকেল আমােদর িরেসাস র্অ্যাে􀐊স করেত এবং বুঝেত পাের।

    আপনার ভাষায় সাহায্য েপেত, আমােদর সােথ েযাগােযাগ করেত পােরন:

    • ইেমইল:MGCBweb@michigan.gov

    • আমােদর ওেয়বসাইট পিরদশ র্ন কের: https://www.michigan.gov/mgcb

    • ডাকেযােগ অনুেরাধ পা􀎜ঠেয়:
    Michigan Gaming Control Board
    3062 West Grand Blvd.,
    L-700 Detroit, MI 48202-6062

    • আমােদর অিফেস এেস:
    Michigan Gaming Control Board
    3062 West Grand Blvd.,
    L-700 Detroit, MI 48202-6062

  • 密歇根州博彩管理委员会(MGCB)负责对密歇根州内的商业赌场、网络博彩和体育博
    彩、虚拟比赛、赛马活动以及百万派对(一种慈善博彩形式)进行许可和监管。MGCB
    还负责审计部落博彩协议,并通过多项项目举措推动负责任赌博行为。

    我们提供免费的语言协助服务,帮助您理解密歇根博彩管理委员会所提供的各项服务和相
    关信息。该语言协助支持覆盖多种语言,旨在确保所有人都能够获取并理解我们的资源。

    如需以您的语言获得帮助,您可以通过以下方式联系我们:

    • 电子邮件:MGCBweb@michigan.gov

    • 访问我们的网站:https://www.michigan.gov/mgcb

    • 通过邮寄方式发送请求:

    Michigan Gaming Control Board
    3062 West Grand Blvd.,
    L-700 Detroit, MI 48202-6062

    • 参观我们的办公室:

    Michigan Gaming Control Board
    3062 West Grand Blvd.,
    L-700 Detroit, MI 48202-6062

Vital documents are printed or electronic materials that contain important information needed to access or participate in the services, programs, or activities we provide. These documents ensure you have clear guidance and full access to the resources available to you.

The MGCB has identified a list of vital documents to support our customers and ensure equitable access. However, this list is not exhaustive. We will continue to review and evaluate our materials on an ongoing basis to ensure all essential documents are properly identified and accessible.


Languages

I-Speak Card

The Michigan Gaming Control Board I-Speak Card is a visual language identification guide. This guide is used when interacting with individuals who speak a language other than English. Show the guide and ask the individual to point to the language they speak.
Download the I-Speak Card

Request Interpreter Services

Per MCL – Act 241 of 2023, Chapter 37, Meaningful Language Access to State Services Act (Excerpt), 37.23 Prohibition on charging for use of oral language services or translation, Sec. 3, a covered entity shall not charge individuals with limited English proficiency for the use of oral language services or translation. Therefore, the Michigan Gaming Control Board shall not charge individuals with limited English proficiency for the use of oral language services or translation.

These free services are available in person, by video or virtual meeting, or over the phone. To request interpreter services, please contact us during normal business hours:

Email: MGCBweb@michigan.gov
Phone: 313-456-4100

We ask that requests be made at least 24 hours in advance, if possible.

MGCB Language Access provides information on the delivery of language assistance services for spoken languages.

The Americans with Disabilities Act (ADA) Effective Communication requirements are the appropriate resource for meeting the needs of people who are deaf or hard of hearing and people with communication disabilities, including hearing, vision, and speech disabilities. ADA Effective Communication requirements also apply to individuals who are deaf or hard of hearing and use American Sign Language (ASL). Please visit the appropriate webpage to find the State of Michigan department ADA Coordinator for effective communication compliance needs.

Additionally, hearing persons and Deaf, hard of hearing, or speech-impaired persons may use 7-1-1, the Michigan Relay service. Please visit the appropriate State of Michigan Relay Service webpage for more information.


ADA and Language Access Complaints

  • The Americans with Disabilities Act (ADA) complaint process remains the same. To learn more or file an ADA complaint, visit the State of Michigan ADA Complaint Procedure page. 

     

  • If you had trouble accessing state services because the help you needed in your language was not provided, you can file a complaint related to language access noncompliance. This includes situations where a state department or agency did not offer an interpreter or translated documents.

    Office of Global Michigan (OGM) Language Services Complaint