PD 03.02.130 - Prisoner/Parolee Grievances sets forth the circumstances under which a prisoner may grieve alleged violations of policy and procedure or unsatisfactory conditions of confinement. The grievance process is a prisoner process which means that family members and friends may not file on behalf of the prisoner.
Prior to submitting a written grievance, the grievant shall attempt to resolve the issue with the staff member involved within two business days after becoming aware of a grievable issue, unless prevented by circumstances beyond his/her control or if the issue falls within the jurisdiction of the Internal Affairs Division under the Chief Deputy Director. If the issue is not resolved, the grievant may file a Step I grievance using a Prisoner/Parolee Grievance Form (CSJ-247A). The Step I grievance must be filed within five business days after the grievant attempted to resolve the issue with appropriate staff.
A grievant may file a Step II grievance if s/he is dissatisfied with the response received at Step I or if s/he did not receive a timely response. To file a Step II grievance, the grievant must request a Prisoner/Parolee Grievance Appeal Form (CSJ-247B) from the Step I Grievance Coordinator and send the completed form to the Step II Grievance Coordinator designated for the facility, field office, or other office being grieved within ten business days after receiving the Step I response or, if no response was received, within ten business days after the date the response was due, including any extensions.
A grievant may file a Step III grievance if s/he is dissatisfied with the Step II response or does not receive a timely response. To file a Step III grievance, the grievant must send a completed Step III grievance, using the Prisoner/Parolee Grievance Appeal form (CSJ-247B), to the Grievance Section, Office of Legal Affairs within ten business days after receiving the Step II response or, if no response was received, within ten business days after the date the response was due, including any extensions. The Step III appeal must be accompanied by the goldenrod copy of the Step I form (247A), the Step II appeal (247B), and Step I and Step II responses, if provided by the facility.
Additional information regarding the grievance process can be found in PD 03.02.130 - Prisoner/Parolee Grievances.
