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Chatbot

Chatbot

Artificial intelligence (AI) powered chatbot

The State of Michigan is dedicated to improving our digital services and our user experiences. To streamline your interaction with our Michigan.gov websites, we are launching a generative AI powered chatbot to help you quickly access the information you are looking for.

The chatbot provides:

  • General information about our departments and agencies.
  • Details on state services, programs and initiatives.
  • Contact information for many of our programs and services.
  • Updates from agency newsrooms and events.
  • Links to relevant resources on our websites, including documents.

Implementation phases

The new chatbot will be added to state websites in two phases:

Phase 1: Targeted adoption

In spring 2025, the chatbot will launch on the Michigan Unemployment Insurance Agency webpages. Our technical team will:

  • Evaluate the chatbot’s ability to provide accurate and useful information across the UIA webpages.
  • Gather feedback from users to improve functionality.
  • Identify opportunities to enhance responses and refine the knowledge base.

Phase 2: Implementation across sites

In early 2026, we will implement the chatbot on all Michigan.gov websites. During this phase, we will:

  • Implement user experience improvements based on feedback from Phase 1.
  • Enhance its ability to provide more comprehensive and accurate responses.
  • Train the chatbot on additional content.

How to use the chatbot

Currently, the chatbot is only available on the UIA webpages at Michigan.gov/UIA.

Using the chatbot is simple.

  • Ask a question: Type your question in the chatbot. For best results, be as specific as possible.
  • Get an answer: The chatbot will respond to your question, provide links to relevant pages or instructions on where to find more information, or ask for clarifying information.
  • Try rephrasing: If you aren’t getting the response you need, try asking the question a different way. Variations in wording and phrasing can lead to different responses.
  • Follow up: The chatbot remembers context from your full conversation, so if you need more information, ask a follow-up question. Context will be maintained for the session, 30 minutes total or 10 minutes of no activity.
  • Visit source links: It is recommended users verify the information provided in the chat by visiting the Michigan.gov links and additional resources provided during the chat.
A screenshot of the chatbot interface with numbers indicating each section of it
A screenshot of the chatbot interface with numbers indicating each section of it

Navigating the chatbot

  1. You can interact directly in the chat box by typing or by speech-to-text using the microphone () button. 
  2. Responses will be returned in text or via text-to-speech, enabled using the sound () button.
  3. Responses will include source URLs (when relevant), directing you to a web location to find more information. 
  4. The chat window can be maximized with the expand icon ().
  5. Use the close chat icon () to close the chatbot window.  
  6. Select the "show more options" menu () in the top right and select “Clear history” to refresh the context and start a new conversation.
  7. Provide feedback - after each conversation you will be asked to provide feedback (thumbs up/thumbs down + comment). Your feedback is valuable! We will consistently review and analyze your feedback for ways to improve the chatbot.

AI chatbot disclaimer

The chatbot is not a human representative, it uses artificial intelligence to generate responses to your questions.

Information provided may not always reflect the latest policies or content. While in its beta phase, it is still under development and may contain errors and inaccuracies.

Responses from chatbot do not constitute legal, medical, financial, professional or any of kind of advice.

Do not share sensitive, confidential or personal identifying information (such as your SSN) in chatbot conversations.

View the full chatbot disclaimer before use.