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miAccount Message Board

Registered users

log in to miAccount Are you a registered miAccount user? Employees, retirees, or past employees of Michigan public schools, state of Michigan Defined Benefit plan members, State Police, or retired judges can use miAccount. Log in before using the Message Board to receive detailed information about your account.

New users

register for miAccount Not a registered user? Register now. As a registered user, you can view your account information, complete many transactions, and get answers to your account specific questions.

Having trouble logging in?

miAccount Tutorial Watch a short tutorial that walks you step-by-step through registering in miAccount, and explains what to do if you have trouble logging in.

Click on the statement(s) that best describe your situation for step-by-step instructions. If none of these statements apply to you, use the Message Board as a guest user.

  1. I want to register for miAccount but I can't find my Member ID.

  2. I forgot my miAccount username.

  3. I forgot my miAccount password.

  4. I forgot both my miAccount username and password.

  5. I tried to reset my password but I didn't receive a reset password email.

  6. I forgot my password and I don't recognize the security questions.

  7. I tried to register for miAccount but my information isn't recognized in the system. What should I do?

  8. I don't understand the miAccount registration process. Please explain this to me.

  9. I need information about my account (final average compensation, insurances, service credit, etc.).

  10. I need to talk to someone. Will someone please call or email me?

Guest users

use the Message Board as a guest user If you still can't log in to miAccount, use the Message Board as a guest user. Please note that we can't discuss account-specific information until you log in.

 

1. I want to register for miAccount but I can't find my Member ID.
 

If you are an active member, you will need your Member ID to register for miAccount. However, if you're a retiree you will need the exact dollar amount of your last pension payment.

If you're an active member and don't have your Member ID, check your Annual Member Statement or any letters that we sent you from 2008 or later. If you don't have those handy, you can request your Member ID through miAccount.

To do so, go to the miAccount login screen, select your retirement system, and click the Mail my Member ID button. Fill in the fields with your information and click Mail my Member ID at the bottom of the page.

It takes about 3-5 days for the letter to arrive at the address we have on file for you. If you don't think your address is current, you can call us and we'll update your address for you.

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2. I forgot my miAccount username.
 

To get your username, click on the Tell me my User Name and reset my password button on the miAccount login screen. Then, fill in the fields with your information and click Continue. Your User Name will display on your screen in red letters.

If you don't want to reset your password, click on the miAccount Home button. If you do want to reset your password, click on the Reset My Password button at the bottom of the screen. Confirm your current email. If your current email has changed, click No, and enter your current email address.

When you're done, you'll be directed to your miAccount home page.

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3. I forgot my miAccount password.
 

To reset your password, click on the Email a link to reset my password button on the miAccount login screen. Enter your User Name, answer the security questions you chose when you registered, and confirm your current email address. If your email address has changed, click No, and enter your current email address.

When you receive the password reset email, click on the link. A miAccount page will open that asks you for your User Name and a new password. The password must be 8 to 20 characters long and have at least one uppercase letter, one lowercase letter, and one number.

When you're done, you will be directed to your miAccount home page.

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4. I forgot both my miAccount username and password.
 

To get your username and password, click the Tell me my User Name and reset my password button on the miAccount login screen. Then, fill in the fields with your information. Your User Name will display on your screen in red letters.

You will then have to reset your password, so first confirm your current email. If you'd like to update your email address, click No and enter your current email address.

When you receive the password reset email, click on the link. A miAccount page will open that asks you for your User Name and a new password. The password must be 8 to 20 characters long and have at least one uppercase letter, one lowercase letter, and one number.

When you're done, you will be directed to your miAccount home page.

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5. I tried to reset my password but I didn't receive a reset password email.
 

Check your spam or junk mail folder. If the email isn't there, try adding ors-messages@michigan.gov to your address book. Once you've done that, click the Email a link to my password button on the miAccount login screen.

First, answer the security questions you chose when you registered. If you've changed your email address since the last time you used miAccount, you may need to update it. If you'd like to update your email address, click No and enter your current email address.

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6. I forgot my password and I don't recognize the security questions.
 

If you're trying to reset your password and you don't recognize the security questions, you may have typed in the wrong username. Keep in mind that capital and lowercase letters do matter for User Names.

To get your User Name, click on the Tell me my User Name button on the miAccount login screen. Then, fill in the fields with your information and click Continue. Your User Name will display on your screen in red letters.

However, if you think the username you entered is correct, call us and we will try and correct this problem for you.

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7. I tried to register for miAccount but my information isn't recognized in the system. What should I do?
  This is an error that only an ORS representative can fix. Please call us and we'll be happy to help you.

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8. I don't understand the miAccount registration process. Please explain this to me.
  For a step-by-step guide to registering in miAccount, watch the Getting Started in miAccount tutorial.

To register for miAccount, go to the miAccount login screen. Then, click the Register Now button. Read the registration page and click Continue, then read the Michigan Security Policy and click I Agree. From there, you'll need to enter some personal information and click Continue.

Now you have to create a User Name, which must be 8 to 20 characters long. Next, create a password. Your password has to be 8 to 20 characters long and have at least one uppercase letter, one lowercase letter, and one number.

Next you'll choose some security questions that you'll need to answer if you forget your password. Be sure to choose questions and answers you can easily remember. When you click Continue, you'll see a confirmation page, and you'll be ready to start using miAccount.

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9. I need information about my account (final average compensation, insurances, service credit, etc.).
 

We can't provide account-specific information to you unless you are logged in to miAccount. To ask questions about your account, please log in and access the Message Board.

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10. I need to talk to someone. Will someone please call or email me?
 

Unfortunately, we can't contact individual members by phone or email. You can get answers to most of your retirement questions on our website or by using the Message Board.

If you log in to miAccount, you can see much of your account information, such as your service credit and contributions (if applicable), contact info, beneficiary, etc. If you're logged in, you'll also be able to discuss account-specific information using the Message Board.

If you'd like to speak to someone directly, you can call us and we'll be happy to help you.

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The retirement plan information that appears on ORS websites is intended to summarize basic provisions of Public Acts 300 of 1980, 240 of 1942, 182 of 1986, and 234 of 1992, as amended. Current laws, rates, and factors are subject to change. Should there be discrepancies between the information reflected here and the actual law, the provisions of the law govern.



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