miAccount Message Board

1. What is MILogin and why do I have to use it to log in to miAccount?

The Michigan Office of Retirement Services adopted the State of Michigan single sign-on standard, MILogin, for miAccount. This new standard requires authentication before you can log in to miAccount. It also provides stronger security for your personal information, including multifactor authentication (MFA). You can set your preferences in MILogin to complete the MFA process with a text or call to the phone number on your account.

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2. Why isn't my miAccount user name working as my MILogin user ID?

If your miAccount user name is already in use by someone else who uses MILogin, you will need to create a new user ID for MILogin.

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3. Why do I need to create a unique email address for MILogin?

If you and your spouse share an email address, you need to create a new unique email address with your email provider. MILogin doesn't allow users to share an email address.

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4. What phone number should I enter using MILogin?

You will receive a text message or call to a phone number during your MILogin registration. When asked for your phone number during the MILogin registration, supply a phone number where you can be reached within the next five minutes.

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5. I forgot my MILogin user ID.

To get your user ID, click Forgot your user ID? on the MILogin screen. Enter your email address and answer the verification questions. Click Submit.

Your user ID will be sent to your email address.

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6. I forgot my MILogin password.

To reset your password, click Forgot your password? on the MILogin screen. Type your user ID and answer the verification question.

Select your password recovery method. Click Next to receive your PIN.

Enter your PIN. Enter your new password and follow the directions to select your password. The password must be at least eight characters long and must include three of the following categories: uppercase letters, lowercase letters, numbers, and special characters.

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7. I forgot both my MILogin User ID and password.

To get your User ID, click Forgot you User ID? on the MILogin screen. Enter your email address and answer the verification questions. Click Submit.

Your user ID gets sent to your email address.

To reset your password, click Forgot your password? on the MILogin screen. Type your user ID and answer the verification question.

Select your password recovery method. Click Next to receive your PIN. Enter your PIN. Enter your new password and follow the directions to select your password. The password must be at least eight characters long and must include three of the following categories: uppercase letters, lowercase letters, numbers, and special characters.

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8. I tried to reset my password, but I didn't receive a reset password email.

Check your spam or junk mail folder. If the email isn't there, try adding DONOTREPLY-MILogin@Michigan.gov to your address book.

Click Forgot your password? on the MILogin screen. Type your user ID and answer the verification question.

Select a different password recovery method. Click Next to receive your PIN. Enter your PIN.

Enter your new password and follow the directions to select your password. The password must be at least eight characters long and must include three of the following categories: uppercase letters, lowercase letters, numbers, and special characters.

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9. I don't understand the miAccount registration process. Please explain this to me.

Registration and login for miAccount is handled through MILogin.

Click miAccount from the Michigan Office of Retirement Services (ORS) website and the MILogin screen appears. Click Sign Up on the MILogin screen. Follow these steps to create a MILogin account:

1. Click Request Access atop the MILogin screen.
2. In the search application field, type ORS miAccount and then select ORS miAccount.
3. Read the Terms and Conditions for ORS miAccount and click Acknowledge/Agree.
4. Complete the multifactor authorization (MFA) process.
5. In miAccount, complete Verify Your Account.

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10. I want to complete my registration for miAccount, but I can't find my member ID.

If you are an active member, you need your member ID to verify your identity for miAccount. However, if you're a retiree you need the exact dollar amount of your last pension payment.

If you're an active member and don't have your member ID, check any letters we sent you from 2008 or later. If you don't have those handy, you can click Send my Member ID by the U.S. Mail on the Verify Your Identity screen in miAccount.

It takes about three to five days for the letter to arrive at the address we have on file for you. If you don't think your address is current, you can call us, and we can update your address for you.

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11. I see a 403 error when I'm logged into miAccount and trying to navigate to a specific tab within miAccount. What should I do?

We apologize for this inconvenience. If you are receiving a 403 error within miAccount, we advise you to clear your internet cache on your computer/device. If this still does not resolve the issue, please restart your computer or device and try logging in again. Below are helpful tips for clearing internet cache on different computer/device browsers:

• How to clear your cache in Windows - Clear your cache on your Windows Computer (clear-my-cache.com).
• How to clear your cache on an Apple Mac - Clear your cache on an Apple Computer (Mac Os X/macOS) (clear-my-cache.com).
• How to clear your cache on an IPhone - iPhone (clear-my-cache.com).
• How to clear your cache on Android phone - Android (clear-my-cache.com).

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12. I am a retiree receiving a pension. In miAccount I was asked to verify information about my last pension payment. Where can I find that information? How do I enter the amount of my payment?

You can find your net pension payment amount on your most recent bank statement(s). The payment amount must be entered without a dollar sign or comma. If your last net pension payment amount was $1,234.56 you will enter 1234.56. If your pension is deposited into more than one account, you will need to add up the amounts and then enter the total net amount.

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13. I have used the instructions for using MILogin to access miAccount and I am stuck.

Please send us a message on the Message Board as a guest user. If you continue to have an issue, please call the Michigan Office of Retirement Services at 800-381-5111. Please note, we are currently experiencing higher than normal call volumes and wait times.

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14. I tried to verify my account in miAccount, but my information isn't recognized in the system. What should I do?

This is an error that only a Michigan Office of Retirement Services representative can fix. Please call us and we are glad to help you.

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15. I need information about my account (final average compensation, insurances, service credit, etc.).

We can't provide account-specific information to you unless you are logged into miAccount. To ask questions about your account, please log in and access the Message Board.

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16. I need to talk to someone. Will someone please call or email me?

Unfortunately, we can't contact individual members by phone or email. You can get answers to most of your retirement questions on our website or by using the Message Board.

If you log in to miAccount, you can see much of your account information, such as your service credit and contributions (if applicable), contact information, beneficiary, etc. If you're logged in, you are also able to discuss account-specific information using the Message Board.

If you'd like to speak to someone directly, you can call us and we are glad to help you.

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