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Contact ORS

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Hours of operation

The Michigan Office of Retirement Services (ORS) Customer Contact Center office hours are 8:30 a.m. to 5 p.m., Monday through Friday.

Keyboard

Ask us

miAccount Message Board
The miAccount Message Board is your secure link to a Michigan Office of Retirement Services (ORS) customer service representative. After you log in, feel free to use account numbers, amounts, or any other information you feel is important. For increased security, you’ll use MiLogin to access miAccount. When you click on the miAccount Message Board from the ORS website, you’ll be redirected to the MiLogin page. If you’re not a member, but need to communicate with ORS, you can send a message on the Message Board as a guest user. Please note we cannot give account information via the guest Message Board.

Phone

Call us

ORS Customer Contact Center
Office hours are 8:30 a.m. to 5 p.m., Monday through Friday.

Lansing area telephone number: 517-284-4400
From outside the Lansing area: 800-381-5111
International callers: 517-940-6511

Voya Customer Service
Participant Services Representatives are available 8 a.m. to 8 p.m., Monday through Friday (except on New York Stock Exchange holidays).

Information Line: 800-748-6128

Fax Machine

Fax us

517-284-4416

Mail Icon

Write us

Michigan Office of Retirement Services
PO Box 30171
Lansing, MI 48909-7671

Voya
Attn: The State of Michigan Plan
PO Box 990071
Hartford, CT 06199