• Covid-19 Consumer Alert

  Information on the Coronavirus (COVID-19) is changing rapidly.  Information below may be updated frequently.
  
  As Michigan residents and businesses implement the measures outlined in Governor Whitmer’s Executive Orders aimed at mitigating the spread of the COVID-19 virus, questions may arise as to how insurance and financial services may be impacted. The information below will aid consumers and industry professionals in addressing these concerns.

Consumer Health Insurance

• Consumer Information

  Health Insurance

  If you’ve recently lost your employer group health insurance due to the COVID-19 pandemic, you may be eligible for a special enrollment period. For additional information, visit DIFS’ Health Insurance Consumer Assistance Program (HICAP) website at www.michigan.gov/HICAP or call 877-999-6442.
  
  Consumers enrolled in a fully-insured health plan may be eligible for expanded COVID-19 coverage such as:

  • No cost for medically necessary diagnostic testing or treatment of COVID-19
  • Increased access to prescriptions
  • Prior authorization waivers
  • Expanded access to telehealth services

  For more information on the benefits offered under your health plan, contact your insurer directly.

  
  Patient's Right to Independent Review Act (PRIRA)

  DIFS processes requests for external review of adverse determinations made by health insurance companies. Consumers may file a request for external review under PRIRA or may file this form with the department. DIFS is continuing to process these requests as usual during the COVID-19 emergency. Consumers with an urgent request may be eligible for an expedited review of their request.

  
  Telehealth Coverage

  Most health insurance policies regulated under Michigan law are required to cover health services provided by telemedicine, including services provided by interactive audio or video, including by telephone.

  Coverage for telehealth benefits have been expanded for Medicare and Medicaid recipients.

  • Medicare Telehealth FAQs from CMS (rev. 03/17/2020)
  • Whitmer Administration Expands Telemedicine (Press Release) (03/12/2020)

Consumer Financial Information

• Consumer Financial Information

  Financial Services

  • Statement from DIFS Director, Anita Fox for Michigan Consumers and Businesses on Financial and Banking Services (03/17/2020)
  • Information on the MiMortgage Relief Partnership
  • Information for Homeowners on Mortgage Relief Options (rev. 4/28/20)
  • Information for Incoming Economic Impact Payments (Stimulus Checks) (Rev. 4/14/20)
  • FAQs for Loan Customers and Borrowers (rev. 03/24/2020)
  • Information for Bankers and Consumers from the FDIC
    
  • COVID-19 Consumer Resources from the Conference of State Bank Supervisors (CSBS)
  • Coronavirus (COVID-19): Small Business Guidance & Loan Resources from the U.S. Small Business Administration (4/1/2020)
  • Frequently Asked Questions for Credit Union Members (3/27/20)

Identifying and Avoiding COVID-19 Scams

• Identifying and Avoiding COVID-19 Scams

  During this time of social distancing, people spend more time on their phones and computers for home, work, shopping and entertainment. Cyber criminals take advantage of widespread fear, panic and worry. They may use your extra screen time and time at home as an opportunity. Protect yourself by being aware of different types of scams.

  National Association of Insurance Commissioners

  Michigan Attorney General

Information for the Insurance and Financial Services Industries

• Information for the Insurance and Financial Services Industry

  Insurance Industry

  Frequently Asked Questions for Insurance Continuing Education (rev. 03/24/2020)

  Temporary Guidance for Insurance Company Financial Statement Filings and Examinations (rev. 03/27/2020)
  
  Banking

  Statement on Interagency and Federal Regulatory Guidance and Frequently Asked Questions for Banks (rev. 4/24/2020)

  Banking FAQs from the FDIC (03/19/2020)
  
  Credit Union

  Frequently Asked Questions for Credit Unions (rev. 4/1/2020)
  
  Consumer Finance

  Frequently Asked Questions for Applicants for a License and Registration (rev. 4/14/2020)

  Frequently Asked Questions for Consumer Finance Licensees and Registrants (rev. 4/14/2020)

  Frequently Asked Questions for Credit Card Arrangements Act Licensees (rev. 4/14/2020)

  Frequently Asked Questions for Debt Management Act Licensees (rev. 4/14/2020)

  Frequently Asked Questions for Deferred Presentment Licensees (rev. 4/20/2020)

  Frequently Asked Questions for Money Transmission Licensees (rev. 4/14/2020)

  Frequently Asked Questions for Mortgage Licensees and Registrants (rev. 4/14/2020)

  Frequently Asked Questions for Mortgage Loan Originator License Applicants (rev. 4/14/2020)

  Frequently Asked Questions for Mortgage Loan Originator Licensees (rev. 3/27/2020)

  Frequently Asked Questions for Motor Vehicle Installment Seller and Sales Finance License (rev. 4/14/2020)

  Frequently Asked Questions for Regulatory Loan Licensees (rev. 3/27/2020)

Consumer Assistance

• Consumer Assistance

  DIFS Consumer Services

  DIFS is working hard to make sure that staff is available to answer questions and respond to complaints in a timely manner.  As always, if you have questions or disputes you cannot resolve directly with your financial institution, DIFS is here to help.  Contact DIFS at: 877-999-6442,  DIFScomplaints@michigan.gov, or file a complaint.

General Information

• General Information

  Information around this outbreak is changing rapidly. The latest information is available at www.Michigan.gov/Coronavirus and www.CDC.gov/Coronavirus.