Information on the Coronavirus (COVID-19) is changing rapidly. Information below may be updated frequently.
As Michigan residents and businesses implement the measures outlined in Governor Whitmer’s Executive Orders aimed at mitigating the spread of the COVID-19 virus, questions may arise as to how insurance and financial services may be impacted. The information below will aid consumers and industry professionals in addressing these concerns.
Consumer Health Insurance
If you’ve recently lost your employer group health insurance due to the COVID-19 pandemic, you may be eligible for a special enrollment period. For additional information, visit DIFS’ Health Insurance Consumer Assistance Program (HICAP) website at www.michigan.gov/HICAP or call 877-999-6442.
Consumers enrolled in a fully-insured health plan may be eligible for expanded COVID-19 coverage such as:
- No cost for medically necessary diagnostic testing or treatment of COVID-19
- Increased access to prescriptions
- Prior authorization waivers
- Expanded access to telehealth services
For more information on the benefits offered under your health plan, contact your insurer directly.
Patient's Right to Independent Review Act (PRIRA)
DIFS processes requests for external review of adverse determinations made by health insurance companies. Consumers may file a request for external review under PRIRA or may file this form with the department. DIFS is continuing to process these requests as usual during the COVID-19 emergency. Consumers with an urgent request may be eligible for an expedited review of their request.
Most health insurance policies regulated under Michigan law are required to cover health services provided by telemedicine, including services provided by interactive audio or video, including by telephone.
Coverage for telehealth benefits have been expanded for Medicare and Medicaid recipients.
- Medicare Telehealth FAQs from CMS (rev. 03/17/2020)
- Whitmer Administration Expands Telemedicine (Press Release) (03/12/2020)
Consumer Financial Information
- Statement from DIFS Director, Anita Fox for Michigan Consumers and Businesses on Financial and Banking Services (03/17/2020)
- Information on the MiMortgage Relief Partnership
- Information for Homeowners on Mortgage Relief Options (rev. 4/28/20)
- Information for Incoming Economic Impact Payments (Stimulus Checks) (Rev. 4/14/20)
- FAQs for Loan Customers and Borrowers (rev. 03/24/2020)
- Information for Bankers and Consumers from the FDIC
- COVID-19 Consumer Resources from the Conference of State Bank Supervisors (CSBS)
- Coronavirus (COVID-19): Small Business Guidance & Loan Resources from the U.S. Small Business Administration (4/1/2020)
- Frequently Asked Questions for Credit Union Members (3/27/20)
Identifying and Avoiding COVID-19 Scams
During this time of social distancing, people spend more time on their phones and computers for home, work, shopping and entertainment. Cyber criminals take advantage of widespread fear, panic and worry. They may use your extra screen time and time at home as an opportunity. Protect yourself by being aware of different types of scams.
Information for the Insurance and Financial Services Industries
- Information for the Insurance and Financial Services Industry
Frequently Asked Questions for Insurance Continuing Education (rev. 03/24/2020)
Temporary Guidance for Insurance Company Financial Statement Filings and Examinations (rev. 03/27/2020)
Banking FAQs from the FDIC (03/19/2020)
Frequently Asked Questions for Credit Unions (rev. 4/1/2020)
Frequently Asked Questions for Debt Management Act Licensees (rev. 4/14/2020)
Frequently Asked Questions for Deferred Presentment Licensees (rev. 4/20/2020)
Frequently Asked Questions for Money Transmission Licensees (rev. 4/14/2020)
Frequently Asked Questions for Mortgage Licensees and Registrants (rev. 4/14/2020)
Frequently Asked Questions for Mortgage Loan Originator Licensees (rev. 3/27/2020)
Frequently Asked Questions for Regulatory Loan Licensees (rev. 3/27/2020)
DIFS Consumer Services
DIFS is working hard to make sure that staff is available to answer questions and respond to complaints in a timely manner. As always, if you have questions or disputes you cannot resolve directly with your financial institution, DIFS is here to help. Contact DIFS at: 877-999-6442, DIFScomplaints@michigan.gov, or file a complaint.
Executive Order 2020-42: Essential Insurance Services
Executive Order 2020-42: Essential Financial Services
Executive Order 2020-21: Essential Insurance Services
Executive Order 2020-21: Essential Financial Services