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Should banks restrict the way they provide access to certain services due to COVID-19?

Yes. Banks must abide by all applicable conditions in Governor Whitmer’s Executive Orders, Michigan Occupational Safety and Health Administration (MIOSHA) Emergency Rules, and Michigan Department of Health and Human Services (MDHHS) Epidemic Orders and take aggressive steps to minimize the spread of coronavirus through social distancing practices and other mitigation measures to protect workers and customers. Prudent steps include restricting lobby access, providing drive-thru services, and advocating the use of alternative service options. Banks may want to remind customers of the various ways they can access banking services, such as by managing their accounts online or with a mobile banking application, performing transactions at an automated teller machine (ATM), or using telephone banking, if available. Financial institutions may also provide information about bill pay and mobile remote deposit capture services. Where in- person services are necessary, such as to access a safe deposit box, social distancing practices should continue to be implemented to the greatest extent possible.

State of Michigan Coronavirus Resources

Michigan Coronavirus Resources – Executive Orders & Directives,9753,7-406-98178_98455---,00.html

DIFS Bulletin 2020-42-BT/CF/CU – Financial Services Industries