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I have a customer who is in a Repayment Plan and cannot come in to make one of the installment payments due to COVID-19. Can the licensee debit the customer's bank account that the check is drawn on via ACH for the amount of the installment payment only?

A licensee may collect the Repayment Plan installment payment by means of one telephone-initiated entry only if the customer (drawer) requests to make the payment and if all of the following are met:

  1. The drawer agrees to each telephone-initiated entry.
  2. Each telephone-initiated entry is a single, date-specific payment and does not authorize more than one payment.
  3. The licensee does not charge the drawer a fee in connection with the telephone-initiate entry.