Skip to main content

Should credit unions restrict the way they provide access to certain services?

Yes. Credit unions must abide by all applicable conditions in Executive Order 2020-92 and take aggressive steps to minimize the spread of coronavirus through social distancing practices and other mitigation measures to protect workers and members. Prudent steps include restricting lobby access, providing drive-thru services, and advocating the use of alternative service options. Credit unions may want to remind members of the various ways they can access banking services, such as by managing their accounts online or with a mobile banking application, performing transactions at an automated teller machine (ATM), or using telephone banking, if available. Financial institutions may also provide information about bill pay and mobile remote deposit capture services. Where in- person services are necessary, such as to access a safe deposit box, social distancing practices should continue to be implemented to the greatest extent possible.