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Injured Person

If you were injured in a motor vehicle accident and receive notice of an auto insurance utilization review appeal, this means that your health care provider submitted an appeal to the Department of Insurance and Financial Services (DIFS) for review. The notice is for your information only, and no action is required from you.

DIFS will not disclose the status of a pending auto insurance utilization review appeal to anyone other than the health care provider who submitted the appeal request or the auto insurer who provided the Personal Injury Protection (PIP) coverage at the time of the auto accident.

If you were injured in a motor vehicle accident and believe that your medical care should be covered by your auto insurer, please contact your health care provider and request that they submit an Auto Insurance Utilization Review Provider Appeal Request (FIS 2356) form to DIFS for review. DIFS will not accept the auto insurance utilization review provider appeal request form from the injured person.

If you have questions or need assistance, please contact DIFS Monday through Friday 8 a.m. to 5 p.m. at 833-ASK-DIFS (833-275-3437) or AutoInsurance@michigan.gov.