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Plan Communications

Plan Communications

We often receive reports of unsolicited communications via mail, email, telephone, or in-person interactions about parties saying they are affiliated or endorsed by the Michigan Office of Retirement Services (ORS). For instance, you might hear from financial planners and financial service firms asserting they have expertise on ORS benefits and options. While they may know our programs, we have only one financial partner at the State of Michigan. 

ORS contracts with Voya Financial to administer and educate on the State of Michigan 401(k) and 457 Plans (the Plans). ORS does not have a relationship with and has not contracted with any other financial firm or party to provide information about your pension benefits or defined contribution plan savings.

All authorized ORS customer service representatives:
  • Have access to your ORS account information, with the same details you get through miAccount.
  • Do not sell financial services, investments, healthcare, or insurance products.
To contact us, call 800-381-5111 from 8:30 a.m. to 5 p.m. Eastern time Monday through Friday (except holidays); or send a message via the miAccount Message Board.
 
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Voya Financial

ORS administers the Plans while Voya takes care of the daily management.
  • All Voya customer service representatives have access to your Voya account information. You will need your Personal Identification Number (PIN) when calling.
  • While there are paid services available through the Plans, it’s always your choice if you want to take advantage of them.
To contact Voya, call the Plans Information Line at 800-748-6128 from 8 a.m. to 8 p.m. Eastern time (except on New York Stock Exchange holidays) or use the live chat feature in your online Voya account.

The Michigan-based Voya education team works exclusively with ORS and participants in the Plans. You can receive assistance from the education team by calling 517-284-4422. The team also offers Plans-specific education in the form of live webinars and virtual one-on-one appointments. To register, visit the State of Michigan Plans Education Hub or call 517-284-4422.

All correspondence from Voya will come from Voya.com or e.voyafinancial.com email addresses. Voya has a commitment to customer security.
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Protecting you and your identity

ORS urges you to stay vigilant in protecting your personally identifiable information (PII). If you believe your PII has been compromised when it comes to your retirement system benefits, contact ORS to discuss your options. As a rule, do not provide personal, confidential, or sensitive information in emails.

The miAccount Message Board is your secure link to an ORS customer service representative. Do not share your miAccount login information because it’s vital to keep that private, including with third parties offering to help you plan for retirement.

If there is a fee with a consultation, seminar, or publication, you are not dealing with someone or something associated with ORS. There is never a cost to speak with ORS about your benefits. Also, ORS publications are available online.
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Resources to protect yourself

Here are some verified resources to help protect yourself, your identity, and your information: