Phone hours are 8:30 a.m. to 5 p.m., Monday through Friday.
Lansing area phone number: 517-284-4400
From outside the Lansing area: 800-381-5111
International callers: 517-940-6511
Participant Services Representatives are available 8 a.m. to 8 p.m., Monday through Friday (except on New York Stock Exchange holidays).
Information Line: 800-748-6128
The miAccount Message Board is your secure link to a Michigan Office of Retirement Services (ORS) customer service representative.
For increased security, you’ll use MiLogin to access miAccount. When you click on the miAccount Message Board from the ORS website, you’ll be redirected to the MiLogin page.
If you’re not a member, but need to communicate with ORS, you can send a message on the Message Board as a guest user. Please note we cannot give account information via the guest Message Board.
Lobby of the Stevens T. Mason building
530 W. Allegan St.
Lansing, MI 48929
As an alternative to postal mail, you can deliver paperwork to the physical drop box. The drop box is available Monday - Friday 7 a.m. to 5 p.m., with the exception of observed state holidays. Envelopes are provided at the box to keep your items together.
(Please note that ORS does not offer in-person meetings)
The Michigan Office of Retirement Services does not offer in-person/office visits.
