DIFS Directory Listing

Responsible for providing legal research to the Director and DIFS staff, including legislative research and analysis. The office is also responsible for promulgating administrative rules, processing appeals under the Patient's Right to Independent Review Act, handling complaints under the Clean Claims Act, resolving provider appeals under MCL 500.3157a, resolving calculation reviews under the Surprise Medical Billing Act, drafting bulletins and other formal and informal guidance, and for other special projects. The office is also responsible for conducting market conduct analysis, examinations, and inquiries; and for receiving all reporting related to the Michigan Insurance Data Security Law, MCL 500.501 et seq.

Responsible for all aspects of the supervision, regulation and examination of state-chartered banks, savings banks, trust-only banks, and trust departments, including processing related corporate applications and requests. The office is also responsible for examining business and industrial development companies (BIDCOs).

Responsible for creating, researching, and advancing the communications efforts on behalf of the Department. The office also oversees contact with the media, external communications including social and digital media, publication management, and education and outreach along with management of internal office communication.

Responsible for the licensing, regulation, and examination of entities and individuals doing business under various Michigan consumer finance statutes, including mortgage brokers, lenders, and servicers, mortgage loan originators, money transmitters, deferred presentment providers, direct loan companies, motor vehicle installment sellers and sales finance companies, and other consumer finance providers.

Responsible for managing consumer information, inquiries, and complaints. This office is also responsible for overseeing the communication center, which serves as the initial point of contact for all incoming calls and visitors.

Responsible for the regulation, examination and supervision of Michigan state-chartered credit unions and responsible for processing corporate applications filed by state chartered credit unions. Dedicated to maintaining the public confidence in Michigan state-chartered credit unions, and to ensuring Michigan state-chartered credit unions provide safe, sound, and reliable financial services to their members.

Responsible for the fiscal control and compliance with state and federal financial & administrative guidelines, budget development, projections, revenue collections, employee expense reimbursements, procurement of goods and services as well as many other accounting and purchasing functions. This office is also responsible for IT (system development, network and end-user support, equipment, software, web design, etc.), telecommunications (phones and smart devices), internal controls, facilities, and other administrative functions.

Responsible for providing legal advice and representation to the Director and DIFS staff with respect to: enforcement actions, formal administrative hearings, receivership proceedings, orders, drafting enforcement-related rules and bulletins, declaratory rulings, and processing FOIA requests. The general counsel serves as liaison with the Attorney General and other state/federal agencies. This office is also responsible for the prevention of criminal and fraudulent activities in the insurance and financial services markets through the Fraud Investigation Unit.

Seeks to expand access to insurance and financial services products by creating synergies between insurance, financial services, Insurtech, Fintech, and other entities looking to bring innovative products to Michigan. Responsibilities include assessing and understanding innovation trends, coordinating and streamlining decision making processes, and linking entities to Department resources capable of providing technical assistance. The office also provides support to the Department’s Legislative Director through legislative tracking, research, analyses, committee testimony, and legislative outreach.

Responsible for licensing, monitoring and regulating the financial condition of licensed risk bearing insurance entities including: the processing of applications for licensure; on-site financial examinations of domestic insurance companies; ongoing financial monitoring of licensed insurance companies. The office is also responsible for the licensing, monitoring and examination of captive insurers, and issuing certificates of auto self-insurers.

Responsible for licensing and maintenance of individual and agency insurance producers (agents), solicitors, counselors, adjusters, foreign risk retention groups, premium finance companies, purchasing groups, reinsurance intermediaries, and third party administrators and for administering the pre-license and continuing education programs. The office is also responsible for investigating allegations of misconduct by Michigan insurance licensed individuals and entities, for auditing insurance producer agencies and premium finance companies, and for monitoring surplus lines tax filings and payments.

Responsible for enforcing Michigan insurance statutes and regulations pertaining to rates and forms submitted by insurance companies and other licensed entities. The office is also responsible for reviewing all filings relative to the Patient Protection and Affordable Care Act (ACA).