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If a licensee/registrant allows consumers to enter its business office location during the COVID-19 crisis, is the licensee/registrant responsible for consumer safety during the pandemic?

Yes. A licensee/registrant is required to follow all relevant emergency orders, laws, rules, and regulations issued by federal, state, or local governments pertaining to the COVID-19 crisis including, but not limited to, the Michigan Department of Health and Human Services’ Epidemic Orders and the Michigan Occupational Safety and Health Administration’s Emergency Rules.