The Office of Advocacy Services is here to help taxpayers when all other options have been tried. If someone has gone through all the usual steps to fix a tax issue and still needs help, this office steps in as a last resort.
The office also works to protect taxpayer rights and make sure Treasury’s processes are fair. It looks for patterns in problems, helps improve policies, and acts as a go-between for taxpayers and Treasury. Whether the issue comes from an individual, a business, a tax professional, or even an elected official, the office helps research and resolve complex or sensitive cases.