Public Act 22 of 2025 directs the Commission to provide information on a monthly basis regarding utility costs, reliability, and customer assistance. The act directs the commission to make available the following information:
Items A-F of PA 22 of 2025 Section 303 are available via the following reports:
The average electric rates for commission-regulated electric utilities. (Item A)
A comparison of monthly residential electric bills for commission-regulated electric utilities. (Item B)
The power supply cost recovery factors for all commission-regulated electric utilities. (Item C)
Monthly reliability data for commission-rate-regulated electric utilities (Item F)
Items G and H have been made available in the accompanying table.
Customers Assisted: The number of utility consumers assisted by the commission for utility disruption, outages, and other utility issues.
Formal Complaints: The number of formal complaints received in the specified time period.
| Reporting Month | Customers Assisted | Formal Complaints |
|---|---|---|
| 930 | 1 | |
| 733 | 2 | |
| 1,006 | 2 |
This data is compiled from multiple sources, including written customer complaints, emails, phone calls, and submissions through the customer complaint web form.
Data for each reporting month will be posted after the following month. For example, January data will become available in March.
