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Contact the OCA

Contact the OCA

How to Contact the Office of the Child Advocate:

The OCA is not an emergency intervention service.

If you are calling about a case in need of immediate action, call your local Department of Human Services off or law enforcement agency.

If you need to make a complaint of abuse or neglect, please call Centralized Intake at (855) 444-3911.

 

All contact with the OCA is strictly confidential.

Phone Office Hours are Monday-Friday 8:00 AM to 4:30 PM. 

  • Within the Lansing Area: (517) 241-0400
  • Outside the Lansing Area: 1-800-MICH-FAM (1-800-642-4326)
  • Fax: 1-(517) 335-4471
  • Write:  Office of the Child Advocate

                P.O Box 30026
                Lansing, MI 48909

 

How to File a Complaint:

We encourage you to contact our office via our online request form.

If you choose to file over the phone, the intake investigator will need the following information from you:

  • Your name, address and phone number
  • Child(ren)'s name and date of birth
  • Child(ren)'s county of residence
  • Parent's names and dates of birth
  • Name of the Agency Involved
  • Caseworker's name(s)
  • Names of the other agency officials you have spoken to
  • A description of your complaint concern
  • Action(s) you are requesting from the OCA

The Child Advocate will determine if the OCA has the authority to investigate your complaint. If the OCA is unable to investigate your complaint, the OCA will provide you with referral information to assist you in resolving your problem.

 

To request a status update on your case:

  • If you have just filed a complaint with the OCA, an intake analyst will be in contact within 10 business days of your complaint being filed. 
  • If your case has been assigned to an investigator, you may contact the investigator directly for updates. 
  • If you need a status update outside of the situations above, contact the OCA using our main office phone number. 

If you disagree with your case being closed:

  • You may request a meeting with the Child Advocate by sending an email to DTMB-MiOCA@michigan.gov.
  • You must include your case number, your name and the child’s name in your email.

If you need to add more information to a complaint that you've filed:

  • You can send an email to DTMB-MiOCA@michigan.gov. You must include your case number, your name and the child’s name in your email.