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Consumer Alerts

AG Nessel Warns Consumers About Gas Gouging

Attorney General Nessel is warning consumers about gas gouging.

If you have information about potential gas gouging, file an online complaint or call 877-765-8388.

File a Complaint

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AG Nessel Warns Consumers About Gas Gouging Video

Frequently Requested Consumer Alerts



It’s a fast-growing trend of online middlemen who keep the difference between the wholesale and retail price and cost you extra money. And while drop-shipping is not illegal, there is a lot of room for problems and abuse for buyers and sellers.

Drop-Shipping: What You Need to Know Before You Buy or Sell Online
Person holding a scanner against a bag of chips to get the price.

Scanner Law

The Shopping Reform and Modernization Act ("Scanner Law"), became effective September 1, 2011. This legislation replaces the former Pricing and Advertising of Consumer Items Act ("Item Pricing Act"). 

Michigan's Scanner Law
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Lemon Law

The Lemon Law applies to passenger vehicles, sport utility vehicles, pickup trucks, and vans that are purchased or leased in Michigan or purchased or leased by a Michigan resident (regardless of whether the vehicle was purchased or leased in Michigan) and covered by a manufacturer’s express warranty at the time of purchase or lease.

The Lemon Law does not apply to motor homes, buses, trucks other than pickups and vans, motorcycles, or off-road vehicles.

Michigan's Lemon Law
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If you believe that your vehicle has been unlawfully towed or that you were charged unreasonable towing or storage fees, Michigan law limits where and when you may challenge such actions. This Consumer Alert explains the process you must follow to get your vehicle back and to complain about unlawful towing and unreasonable fees.

Towing: Know How to Get Your Vehicle Back
Broken apart blue pyramid; the top reads "Multi", the middle reads "Level," and the bottom reads "Marketing"

Multi-Level Marketing

"Multi-level" or "network" marketing is a form of business that uses independent representatives to sell products or services to family, friends, and acquaintances.  A representative earns commissions from retail sales he or she makes, and also from retail sales made by other people that he or she recruits.

Multi-Level Marketing or Illegal Pyramid Scheme?
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Text Message Scams: Smishing

Smishing is when scammers send text messages pretending to be from trusted sources. The goal is to get targets to respond with personal information like passwords and credit card details or to click on links that install malware. It is just like phishing that uses emails; instead smishing uses texts.

Text Message Scams: Smishing
Gas pumps in the foreground with graphs of numbers rising and lowering in the background

Gas Prices

Consumers are asking questions about gas prices. The following alert addresses commonly asked questions and discusses the role of the Michigan Department of Attorney General in investigating gas pricing issues.

Increased Gas Prices? Again?
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Contract Cancellation

Perhaps because so many large retailers voluntarily allow consumers to return merchandise with no questions asked, many consumers assume that they have a right to cancel a contract or to ask a retailer to take back an item and refund the consumer's money. As a general matter of contract law, consumers do not have a right to cancel a sale of goods or services.

I Changed My Mind - Can I Cancel this Contract?