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When I try to sign the AFS Report I am getting a message indicating it can’t be verified and the signature is labelled as ‘recoverable signature’. Then when we close the file and reopen it, an ‘invalid signature’ label is displayed. How can this issue be fixed?
The AFS Report is unaffected by the labeling of the signature as "recoverable signature" or "invalid signature," which is caused by a certificate issue. As long as the signature is intact when received by FCS (valid or invalid), we will accept it since no edits or changes can be made to the document once the signature is in place (without removing the signature). Helpful tips: verifying you are connected to a strong network and “yes” is checked when the pop-up box states “The certificate you selected cannot be verified. Please check your network connect. Do you want to use this certificate?”