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Medicaid Beneficiaries Urged to Protect Themselves from Eligibility Redetermination Scams

DHHS Media Contact: Bob Wheaton, 517-241-2112,
DIFS Media Contact: Laura Hall, 517-290-3779,
DIFS Consumer Hotline: 877-999-6442,


(LANSING, MICH) The Michigan Department of Health and Human Services (DHHS) and the Michigan Department of Insurance and Financial Services (DIFS) are warning Michiganders to protect themselves against scams as Michigan resumes Medicaid eligibility redeterminations to comply with recent federal legislation. Nationwide, Medicaid beneficiaries will have to renew their coverage starting this year, and scammers may see this as a way to steal money or personal information from Michiganders.

“MDHHS is strongly committed to ensuring Michiganders who are eligible for Medicaid coverage remain enrolled,” said MDHHS Director Elizabeth Hertel. “This includes helping protect personal information throughout the redetermination process.”

“As the Medicaid renewal process restarts nationwide, we are already seeing criminals in other states try to take advantage of the situation to scam innocent people,” said DIFS Director Anita Fox. “Giving out your information to the wrong person could end up costing you thousands of dollars in the long run. Be sure to stay vigilant, never give your Social Security Number or other personal information to anyone who sends you unsolicited emails, texts, or phone calls, and never agree to pay for an unsolicited service.”

Programs with major impacts on many people, such as the Medicaid redetermination process, often create opportunities for scammers. They seek to cause confusion and take advantage of time constraints to obtain Social Security Numbers or other personal information so that they can steal the identities or money of their victims.

DHHS and DIFS encourage Michiganders to take the following steps to avoid falling into redetermination scams:

  • Never give away your Social Security Number, Medicaid, or Medicare ID number. Scammers will often contact you to offer their assistance but will say they need your Social Security Number or other personal information to process your application. These people will then use these numbers to steal your identity.
  • Never provide your banking or credit card information to anyone that calls claiming to be from Michigan Medicaid, MDHHS, or DIFS. Scammers will often ask for this information over the phone or via text. MDHHS and DIFS will never request this information in this manner.
  • Do not rely on caller ID. Scammers can use technology to make it look like they are calling from a legitimate business or government agency.
  • Log into to check the status of your renewal, report any changes to your household or income or to ensure your address, phone number and email address are up to date. You can also call your local MDHHS office if you have questions about a communication you have received.
  • If you have concerns or feel you are being pressured to take action, log into your MI Bridges account, which will provide detailed information on what actions are required of you.

If you suspect that you or someone you know has been contacted by a scammer or has mistakenly given out personal information, contact the Michigan Department of the Attorney General at 877-765-8388 or visit the Consumer Protection Team website.

For more information about Medicaid eligibility renewals, visit For information about staying covered if your Medicaid eligibility ends, visit or call DIFS at 877-999-6442, Monday through Friday from 8 a.m. to 5 p.m.

The mission of the Michigan Department of Insurance and Financial Services is to ensure access to safe and secure insurance and financial services fundamental for the opportunity, security, and success of Michigan residents, while fostering economic growth and sustainability in both industries. In addition, the Department provides consumer protection, outreach, and financial literacy and education services to Michigan residents. For more information, visit or follow the Department on Facebook, Twitter, or LinkedIn.