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Department of Insurance and Financial Services

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Department of Insurance and Financial Services

Notice Regarding Change Healthcare Cybersecurity Incident:

The Department of Insurance and Financial Services (DIFS) is aware that a cybersecurity incident involving Change Healthcare is impacting health care operations nationwide. Michigan consumers may be experiencing delays in filling prescriptions or accessing other health care services as a result of this incident.


Consumers who are experiencing concerns related to this cybersecurity incident should first attempt to resolve those issues with their health insurer or care provider directly. If a resolution cannot be reached, contact DIFS for assistance Monday through Friday 8 a.m. to 5 p.m. at 877-999-6442 or file a complaint online at


Impacted providers may be eligible for assistance through Change Healthcare’s Temporary Funding Assistance Program. UnitedHealthcare Group is also providing updates via its website as the situation evolves.

The mission of the Michigan Department of Insurance and Financial Services (DIFS) is to ensure access to safe and secure insurance and financial services fundamental for the opportunity, security, and success of Michigan residents, while fostering economic growth and sustainability in both industries. In addition, the Department provides consumer protection, outreach, and financial empowerment and education services to Michigan residents. DIFS regulates banks, credit unions, insurance companies, insurance agents, insurance agencies, mortgage licensees, and consumer finance-related entities. Learn more about DIFS.

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