Podcast explores a day in the life of members of the MPSC’s Customer Assistance Staff

Customer Assistance: 800-292-9555

The latest episode of the MPSC’s Behind the Meter podcast takes a look at a day in the life of two MPSC Staff members whose job is to help Michigan energy and telecommunications customers navigate disputes with providers.

The MPSC’s Customer Assistance Division’s call center works to help customers find answers and resolve disagreements with energy utilities and telecommunications providers. Staff also keeps an eye out for emerging patterns or trends on customer complaint calls that could indicate emerging billing issues or other problems a provider may need to fix.

In the podcast, Commissioner Shaquila Myers and the podcast’s host, MPSC Chief Operating Officer Mike Byrne, talk with Customer Assistance Staff members Drew and Lucy about their work helping Michiganders resolve billing disputes, complaints about inaccurate or high bills, shutoff notices, power outages, damages, and more.

They discuss the requirements for filing formal and informal complaints and what to expect in the process. Customer Assistance Staff can be reached at 800-292-9555, or you can go to www.michigan.gov/mpsc/consumer/complaints or mail complaints to MPSC Customer Assistance, P.O. Box 30221, Lansing, MI 48909.

Customer Assistance Staff addressed nearly 13,000 customer calls in 2025.

About the MPSC’S Behind the Meter podcast

The MPSC’s Behind the Meter podcast explores important energy and telecommunications issues, from utility rate cases and Michigan’s energy transition to efforts to expand broadband and boost electric reliability. Episodes feature guests including MPSC Commissioners, MPSC Staff, and outside experts in various fields in energy and telecommunications. Behind the Meter episodes are available on the MPSC’s website, its YouTube channel, and major podcast platforms.

The MPSC serves as an expert, impartial regulator committed to consumer protection, fairness and transparency. For information about the MPSC, visit michigan.gov/mpsc, sign up for its monthly newsletter or other listservs. Follow the MPSC on Facebook, X/Twitter, LinkedIn or Instagram.

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