Complaints

  • The Bureau of Community and Health Systems (BCHS) accepts and processes complaints against various state licensed and federally certified facilities, centers, homes, agencies, and programs. The bureau has no authority to investigate complaints against individual health professionals or billing disputes.

    Special Note: Any supporting materials, such as photographs or audio/video recordings, submitted by a complainant may only be considered when produced, disseminated, or obtained in a lawful manner. BCHS may not use material submitted if there is no evidentiary value or if it is unlawful for further use or dissemination. As an example, Michigan’s eavesdropping statute (MCL 750.539a-750.539i) makes it a crime if certain material was unlawfully produced or disseminated. BCHS cannot provide legal advice or interpretation of statutory provisions that may affect use of material submitted to support a complaint.

  • Child Care Homes/Centers, Adult Foster Care Homes & Camps     Home Agencies & Facilities    Substance Use Disorder Programs
     

    Certified Nurse Aide (CNA)

  • Other Complaint Related Resources

    Michigan Department of Attorney General
    Consumer Protection
    Phone: 877-765-8388

    Michigan Department of Licensing and Regulatory Affairs
    Complaints against licensed health professionals (physicians, nurses, etc.)
    Phone: 517-373-9196

    Michigan Department of Insurance and Financial Services
    Complaints related to insurance coverage 
    Phone: 877-999-6442