Notice: MI Power Grid meetings and all other MPSC workgroup meetings will be conducted via teleconference only until further notice. Please find remote access information for upcoming meetings on our calendar of events.
Michigan's energy system is shifting, and energy customers will be integral in supporting the transition. Customer engagement and education has become an important aspect in the transition to a clean energy future. Additionally, access to energy data and information is necessary to fully leverage customer engagement and education. As a result, the February 18, 2021 Commission order in Case Number U-20959 integrated the Customer Data Access and Privacy topic into the Customer Education and Participation workgroup. This will allow a more thorough exploration into providing safe access to customer energy data, balance the availability of that data with customer privacy, and promote customer engagement with the transition to clean energy. This workgroup will be divided into two focus areas that will build upon each other: Customer Education and Participation, and Customer Data Access and Privacy.
The Customer Education and Participation section of the workgroup will focus on prior utility learnings while leveraging new technologies to improve customer outreach, satisfaction, and empowerment to achieve both internal and statewide clean energy goals. This effort will focus on identifying and breaking down barriers that impact low-income and other vulnerable customer classes in their ability to participate in utility program offerings.
Customers increasingly need access to their energy usage information to better understand and manage their energy decisions. Customers may choose to share this energy usage information with third parties who can assist them with their energy management opportunities. Customer data privacy continues to be foundational to any data sharing that takes place between the utilities and customers and their third parties. The Customer Data Access and Privacy section of this workgroup will explore how additional access to energy data by customers and third parties can allow ratepayers to be more active, responsive, and dynamic participants in the energy system while appropriately maintaining data privacy safeguards.
No later than February 25, 2022, a report will be filed to the docket summarizing efforts, providing recommendations for the Commission's consideration, and identifying potential next steps.