File a Formal ComplaintIf you are not satisfied with the results of an informal complaint investigation, you may pursue a formal complaint with the MPSC. Because the MPSC's authority is limited under the law, a formal complaint can only involve issues that the MPSC regulates.
The formal complaint involves a formal complaint hearing, a trial-like proceeding held before an administrative law judge. As a contested case before the Commission, a formal complaint hearing is conducted under the administrative hearing rules (see link below). For residential service complaints you may represent yourself (except in the case of an incorporated business) or hire a lawyer. If you are a small business or commercial customer, you MUST have your attorney file this information before the MPSC. (Note: Sole proprietor and partnerships do not need at attorney). A lawyer or lawyers will always represent the company. As the complaining party, you must present information to prove or justify your case at a formal hearing. You have the job of presenting the evidence to support your complaint and your requested relief.
To file a formal complaint with the MPSC, you must submit your complaint in writing (3 copies) and include:
- The MPSC rules, laws and/or tariff provisions you believe have been violated (see links below)
- A thorough description of your complaint (please include all details, the names and addresses of any person involved, and all disputed charges and costs)
- What resolution you are seeking
- All documentation or evidence you intend to use during the hearing to support your case
Additionally, when filing a formal complaint you acknowledge and agree that all data, including personally identifiable information, which have been provided in the complaint may be released by the MPSC to the utility and to the utility’s representatives in order to investigate and process your complaint.
The MPSC has complaint forms (located below) that you may use to file your formal complaint.
Related Documents
Administrative Hearing Rules and Laws